Charging Without Cause

I have been billed R1725 for Installation fee, yet there was no installation required as the previous tenant had already installed fiber. When I spoke to the sales consultant I made them aware more than once, when I followed up for activation I again informed them no installation would be required. Yet I still received two invoices, #BTL*** for installation at R1725 and #BTL*** for delivery when I have had nothing delivered to me for R249.

I kindly ask that these fees be reversed as these are erroneous billings.

My account was debited with the erroneous transactions. I have not received installation as the fiber was already installed. I want to be refunded immediately, this is ********* and unacceptable and my previous ticket was just marked as resolved without being attended to, is this a ****?