AC
A C
1 reviews | Active since Nov 2018
11 Apr 2026, 17:49
Charging me without delivering services
Upgraded my speed, Webafrica charged me and yet I am not getting the speeds I am paying for. Been over a month and still not resolved.
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
13 Apr 2026, 10:22Hi A C, we understand how frustrating this has been, especially after upgrading your speed, being billed accordingly, and still not receiving the performance you’re paying for over the past month. That’s not the experience you should be having. Your query is currently in progress with our faults team, who are actively investigating the cause of the speed issue. These cases can sometimes require deeper line and network checks to pinpoint exactly where the degradation is happening, but please be assured that this is being worked on with priority. In the meantime, if you haven’t already, a quick restart of your router and running a wired speed test (using a LAN cable) can help confirm whether the issue is consistent across your line or related to WiFi performance, this can also support the ongoing investigation. We’ll continue to see this through with you and ensure you’re updated as soon as there’s progress toward restoring the speeds you should be receiving. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 10:22
Official
Hi A C, we understand how frustrating this has been, especially after upgrading your speed, being billed accordingly, and still not receiving the performance you’re paying for over the past month. That’s not the experience you should be having. Your query is currently in progress with our faults team, who are actively investigating the cause of the speed issue. These cases can sometimes require deeper line and network checks to pinpoint exactly where the degradation is happening, but please be assured that this is being worked on with priority. In the meantime, if you haven’t already, a quick restart of your router and running a wired speed test (using a LAN cable) can help confirm whether the issue is consistent across your line or related to WiFi performance, this can also support the ongoing investigation. We’ll continue to see this through with you and ensure you’re updated as soon as there’s progress toward restoring the speeds you should be receiving. Warm regards,
Webafrica Crew
Webafrica Crew
AC
A C's updateReviewer Update
15 Apr 2026, 09:25I am still waiting with no response? You are still charging me for something you have not provided.
When Is this going to be fixed?
When Is this going to be fixed?
AC
A C's update15 Apr 2026, 09:25
Reviewer Update
I am still waiting with no response? You are still charging me for something you have not provided.
When Is this going to be fixed?
When Is this going to be fixed?
Webafrica's replyOfficial
15 Apr 2026, 09:59Hi A C, we understand the concern, especially around being billed while still waiting for the service issue to be resolved.We are currently following up on your case with the relevant team to confirm the status and what is causing the delay in resolution.As soon as feedback is received, we will provide you with a clear update on what is being done and the expected next steps to get this fixed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Apr 2026, 09:59
Official
Hi A C, we understand the concern, especially around being billed while still waiting for the service issue to be resolved.We are currently following up on your case with the relevant team to confirm the status and what is causing the delay in resolution.As soon as feedback is received, we will provide you with a clear update on what is being done and the expected next steps to get this fixed.Warm regards,
Webafrica Crew
Webafrica Crew
AC
A C's updateReviewer Update
20 Apr 2026, 16:39Still nothing.... This is really bad service.
AC
A C's update20 Apr 2026, 16:39
Reviewer Update
Still nothing.... This is really bad service.
AC
A C's updateReviewer Update
20 Apr 2026, 16:39Can someone please assist, at least send a technician out to resolve the issue
AC
A C's update20 Apr 2026, 16:39
Reviewer Update
Can someone please assist, at least send a technician out to resolve the issue
Webafrica's replyOfficial
20 Apr 2026, 16:59Hello A C,
We understand your frustration with the ongoing delay and that not receiving a clear resolution has been extremely disappointing, especially while still waiting for the service to be restored.
We will request our Faults Team to urgently follow up on your case and provide feedback on the current issue. They are actively engaging with the relevant parties and will ensure the matter is reviewed as a priority.
Once feedback is received, you will be updated directly with the next steps and progress.
Warm regards,
Webafrica Crew
We understand your frustration with the ongoing delay and that not receiving a clear resolution has been extremely disappointing, especially while still waiting for the service to be restored.
We will request our Faults Team to urgently follow up on your case and provide feedback on the current issue. They are actively engaging with the relevant parties and will ensure the matter is reviewed as a priority.
Once feedback is received, you will be updated directly with the next steps and progress.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 16:59
Official
Hello A C,
We understand your frustration with the ongoing delay and that not receiving a clear resolution has been extremely disappointing, especially while still waiting for the service to be restored.
We will request our Faults Team to urgently follow up on your case and provide feedback on the current issue. They are actively engaging with the relevant parties and will ensure the matter is reviewed as a priority.
Once feedback is received, you will be updated directly with the next steps and progress.
Warm regards,
Webafrica Crew
We understand your frustration with the ongoing delay and that not receiving a clear resolution has been extremely disappointing, especially while still waiting for the service to be restored.
We will request our Faults Team to urgently follow up on your case and provide feedback on the current issue. They are actively engaging with the relevant parties and will ensure the matter is reviewed as a priority.
Once feedback is received, you will be updated directly with the next steps and progress.
Warm regards,
Webafrica Crew
AC
A C's updateReviewer Update
23 Apr 2026, 10:04automated response on hello peter with no solution ?
AC
A C's update23 Apr 2026, 10:04
Reviewer Update
automated response on hello peter with no solution ?
Webafrica's replyOfficial
23 Apr 2026, 10:17Hi A C, we hear your frustration and understand how disappointing it has been to still be without a clear and final resolution, especially after waiting this long for progress on your service issue.Our team has escalated your case to our Faults Team for urgent follow-up. They will be reviewing the full history of the fault, the delays experienced, and the current status to ensure nothing has been missed and that the correct resolution path is followed. This has been prioritised due to the ongoing impact on your service and the time you have already been without proper connectivity.You will be updated directly once the Faults Team has completed their review and provided clear next steps on how this will be resolved.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 10:17
Official
Hi A C, we hear your frustration and understand how disappointing it has been to still be without a clear and final resolution, especially after waiting this long for progress on your service issue.Our team has escalated your case to our Faults Team for urgent follow-up. They will be reviewing the full history of the fault, the delays experienced, and the current status to ensure nothing has been missed and that the correct resolution path is followed. This has been prioritised due to the ongoing impact on your service and the time you have already been without proper connectivity.You will be updated directly once the Faults Team has completed their review and provided clear next steps on how this will be resolved.Warm regards,
Webafrica Crew
Webafrica Crew
AC
A C's updateReviewer Update
02 May 2026, 13:22Terrible service
AC
A C's update02 May 2026, 13:22
Reviewer Update
Terrible service
AC
A C's updateReviewer Update
11 Sept 2026, 22:15Still no response for months. I cannot believe your business still runs. Esspecially with little to no support. I am still billed incorrectly, speed not ch aged.
And further to that my internet is down. All afternoon I have been waiting for a response on WhatsApp, with nothing. Eventually the bot ends chat. This is what you call supper to customers?
And further to that my internet is down. All afternoon I have been waiting for a response on WhatsApp, with nothing. Eventually the bot ends chat. This is what you call supper to customers?
AC
A C's update11 Sept 2026, 22:15
Reviewer Update
Still no response for months. I cannot believe your business still runs. Esspecially with little to no support. I am still billed incorrectly, speed not ch aged.
And further to that my internet is down. All afternoon I have been waiting for a response on WhatsApp, with nothing. Eventually the bot ends chat. This is what you call supper to customers?
And further to that my internet is down. All afternoon I have been waiting for a response on WhatsApp, with nothing. Eventually the bot ends chat. This is what you call supper to customers?
Webafrica's replyOfficial
14 Sept 2026, 11:39Hello A C,
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when the service is an important part of your day-to-day activities. We can appreciate how disappointing it is when a fault remains unresolved and you're left waiting for updates. Our Faults Team is actively following up with the network provider and will continue providing feedback as the new fault logged progresses. Please be assured that the matter remains under active attention, and the team is committed to seeing it through to resolution.Once connectivity has been restored, if you continue experiencing the slow speeds you've reported, please let us know and we'll gladly assist further with troubleshooting and investigation to ensure the service is performing as expected.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when the service is an important part of your day-to-day activities. We can appreciate how disappointing it is when a fault remains unresolved and you're left waiting for updates. Our Faults Team is actively following up with the network provider and will continue providing feedback as the new fault logged progresses. Please be assured that the matter remains under active attention, and the team is committed to seeing it through to resolution.Once connectivity has been restored, if you continue experiencing the slow speeds you've reported, please let us know and we'll gladly assist further with troubleshooting and investigation to ensure the service is performing as expected.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 11:39
Official
Hello A C,
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when the service is an important part of your day-to-day activities. We can appreciate how disappointing it is when a fault remains unresolved and you're left waiting for updates. Our Faults Team is actively following up with the network provider and will continue providing feedback as the new fault logged progresses. Please be assured that the matter remains under active attention, and the team is committed to seeing it through to resolution.Once connectivity has been restored, if you continue experiencing the slow speeds you've reported, please let us know and we'll gladly assist further with troubleshooting and investigation to ensure the service is performing as expected.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when the service is an important part of your day-to-day activities. We can appreciate how disappointing it is when a fault remains unresolved and you're left waiting for updates. Our Faults Team is actively following up with the network provider and will continue providing feedback as the new fault logged progresses. Please be assured that the matter remains under active attention, and the team is committed to seeing it through to resolution.Once connectivity has been restored, if you continue experiencing the slow speeds you've reported, please let us know and we'll gladly assist further with troubleshooting and investigation to ensure the service is performing as expected.
Warm regards,
Webafrica Crew
AC
A C's updateReviewer Update
14 Sept 2026, 11:51Yes still is the case, nothing has changed. I am looking for other service providers currently.
AC
A C's update14 Sept 2026, 11:51
Reviewer Update
Yes still is the case, nothing has changed. I am looking for other service providers currently.
Webafrica's replyOfficial
14 Sept 2026, 14:09Hi A C,
Our Faults Team remains actively engaged with the network provider and is continuing to follow up on the fault. The matter remains under active investigation, and the team is committed to working towards restoring a stable and reliable connection. Further feedback will be provided as soon as progress is made on the fault.
Warm regards,
Webafrica Crew
Our Faults Team remains actively engaged with the network provider and is continuing to follow up on the fault. The matter remains under active investigation, and the team is committed to working towards restoring a stable and reliable connection. Further feedback will be provided as soon as progress is made on the fault.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 14:09
Official
Hi A C,
Our Faults Team remains actively engaged with the network provider and is continuing to follow up on the fault. The matter remains under active investigation, and the team is committed to working towards restoring a stable and reliable connection. Further feedback will be provided as soon as progress is made on the fault.
Warm regards,
Webafrica Crew
Our Faults Team remains actively engaged with the network provider and is continuing to follow up on the fault. The matter remains under active investigation, and the team is committed to working towards restoring a stable and reliable connection. Further feedback will be provided as soon as progress is made on the fault.
Warm regards,
Webafrica Crew