Charging for services they have not provided

The webafrica live chat has not been helpful at all. i have tried for weeks to get help on that live chat without getting any progress. It was only when i contacted Frogfoot directly that i got any progress on this. The people on the live chat spend hours asking me to perform tests and change cables from one device to another and then when they have no answers they transfer me on to the next agent who then begins the whole process from the beginning and asking me the same questions their colleague was asking me and performing the same tasks their colleague were asking me to do. Six (6) or more agents have argued with me over this issue, asked me the same questions, asked me to perform the same tasks and passed me on to the next person on that live chat with no progress

August and September were over charged, I was receiving 40/10Mbps and paying for 1000/1000Mbps for two months.I t was not a fault. I app**** for an upgrade from 40/10Mbps to 1000/1000Mbps. The money was charged for 1000/1000Mbps in August and September but the upgrade from 40/10Mbps to 1000/1000Mbps was not done until 3rd October 2023 by frogfoot. I am a very patient person, but this has been very taxing and makes very little sense for me as a customer to webafrica. It has really been very disappointing