Charged without service/authorisation

Can't get though the live chat or call center, and no response to my mail directly to them. So here I am. Webafrica debited me TWICE the amount of the package I originally selected, without me even receiving service from them (my line hadn't been set up yet, so I cancelled the request from Webafrica), and on top of it all, the did this without debit order authorisation from me.<br> <br> So WebAfrica's terms and conditions say this:<br> REFUNDS<br> Each of Webafrica's web hosting plans comes with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations, Domain Renewals, Domain ID Protection and Dedicated Servers are not refundable.<br> <br> I am wholly unsatisfied with the service, especially considering that I didn't receive any! So WebAfrica, kindly refund my account with the full amount that you charged me and then leave me in the very capable and much superior hands of Afrihost.<br> <br> Warning to all, don't give WebAfrica your banking details until they've confirmed that you'll actually get what you paid for.