CHARGED FOR SERVICES NOT USED ON A MONTH TO MONTH CONTRACT

Good Morning

I am writing to you as a concerned client. I am not getting any joy from you guys at all. When i took out this package it was told and stated to me on black and white that it is Month to month. In Feb i didn't make a payment as i wasn't planning to use the service in March.The service was suspended as discussed with a staff member telephonically. I then advised that i want to use the service in March again and cant be charged for service rendered as per my month to month contract. Needless to say a debit order went off today -For April as we didnot use the service in March and it was not available to us either. Only for me to find out that I owe router fees and that the contract was cancelled.This needs to be rectified immediately -Either you give me the service for APRIL WHICH WAS DEBITED FROM MY ACC or you refund me for services i didnt receive in March and i walk away to a new provider. I am not taking a sim only option which i need to pay a further R250 for.