Charged for services not rendered

I had 4 months of either no ADSL connection or extremely slow for 2-3 days a month, generic emails sent after several days, always blaming Telkom. Webafrica seems to forget that I was paying them and that my line contract was with them since they never took responsibility for the problem. Telkom fixed the line and I had a dial tone again but the ADSL was never fixed. During that whole time, Webafrica kept billing me every month. No reply from them when requested to be charged pro-rata or to at least get a credit for the time that the line was not operational. I had to buy Vodacom data packages regularly which cost me a fortune for 3 months. Extremely poor customer service, never even had the courtesy of picking up the phone to call and apologize. I stayed loyal to them hoping that once migration to Fibre happened, things would change but they couldn't even expedite the fibre installation. My neighbours got Fibre before me, I app**** through another ISP and I had fibre within 1 day.

Would not recommend them to anyone. All I want from Webafrica is to cancel all my services immediately and a refund for the services that they failed to provide since January.