Charged for no service connection

Dear Webafrica,

I am tired of your whatsapp line that never really resolves anything. I am tired of waiting for calls that are promised but never actually take place. I am tired of credits that are promised but never actually made.

I contacted your whatsapp line almost two months ago, when you suddenly decided you wanted to connect my fibre line which at that point had already been connected by Telkom. I even told your whatsapp team this.

Since then I have been contacting your whatsapp line as hidden cost after hidden cost started getting added to my bill. I contacted your team when I saw the first charge of R64 - the bill has now escalated to R3030.35 of which I only owe R569 for my ADSL line.

Your techs were not willing to connect my fibre, so I contacted telkom and they did, granted it seems like their technician made an error with the connection, but ultimately I am the one paying for this. I have already paid telkom for installation and the router and and and...so what exactly are you billing me for?

It was a telkom agent who connected my fibre, and I have a telkom router, yet you guys are billing me for a router I've not returned.

If there is an issue - you need to take this up with telkom and openserve. I am beyond frustrated at this point, I do not owe any fibre charges at this point Webafrica are blatantly trying to rip me off.

Please send me the name of the person who came through on your behalf and connected by fibre with webafrica. Please send me proof of delivery of a router?

I expect this to be resolved asap. I spent hours on chat and your agent Musawenkosi all but told me there will be no resolution and I am welcome to lay a formal complaint