Charged For A Service I Have Not Utilized And This Is Not By Choice

I don’t usually take to social media to express frustration, but after repeated poor experiences with WebAfrica, I feel compelled to speak up.

I was informed that my fiber line had been "activated" — yet no technician has ever come to my property to complete the installation. How can a service be activated when nothing has physically been set up?

What’s more frustrating is that this isn’t the first issue. I had to reach out multiple times just to get my router delivered, only to find out (after chasing) that there was a backlog — something I was never informed of in advance.

Today, I spent hours on a support chat, only to have my complaint eventually closed without anyone ever contacting me directly. This is completely unacceptable. As customers, we deserve transparency, proactive communication, and follow-through, not silence and unfulfilled promises.

I was told the installation would be done before Friday. I was already charged, and I now have to wait for a refund, which I will most likely only get weeks after you collect your router.

@WebAfrica — you need to seriously reconsider how you treat your customers.