TvEt
Tiaan van Eeden tiaan.v.eeden
1 reviews | Active since Jul 2024
08 Apr 2026, 17:26
Chanel O, was very helpfull and gave me a very good experience with my problem
Chanel O, was very helpfull and gave me a very good experience with my problem. I just want webafrica to work harder on there feedback, because there are only generic feedback SMS's that comes through and no one calls or are in contact with you after that SMS
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Replies (1)
Webafrica's replyOfficial
09 Apr 2026, 08:12Hi Tiaan,
It’s fantastic to hear that Chanel O gave you such a positive experience and helped resolve your problem so well.
We also completely understand your feedback around the follow-up process. After receiving good support, it can feel disappointing when the communication afterwards is limited to generic SMS updates with no further contact. That personal follow-through is important, and your feedback highlights exactly where we need to improve.
We appreciate you pointing this out, and we’ll ensure it is shared with the relevant team so that future communication feels more personal, informative and connected.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 08:12
Official
Hi Tiaan,
It’s fantastic to hear that Chanel O gave you such a positive experience and helped resolve your problem so well.
We also completely understand your feedback around the follow-up process. After receiving good support, it can feel disappointing when the communication afterwards is limited to generic SMS updates with no further contact. That personal follow-through is important, and your feedback highlights exactly where we need to improve.
We appreciate you pointing this out, and we’ll ensure it is shared with the relevant team so that future communication feels more personal, informative and connected.
Warm regards,
Webafrica Crew
Webafrica Crew