DG
Darryn G

1 reviews | Active since Jan 2017

04 Oct 2018, 10:31

CELLC LTE *******

Hi

for the past 3 days now iv had endless issues with my LTE service from about 7:30 each day my latency goes through the roof when playing online games even in non online games such as local discord i have crazy latency. i logged a ticket when this first happened and was given a response that a setting had changed on my router baring in mind this connection was perfect the entire weekend before this issue started.

I went through all the steps given to me from the first ticket it worked for a bit and then went back to normal i noticed that there was a national fault for cellc on the network notice board so i thought ok that must be the issue.

Last night again the problem continued i called into the support desk was on the phone listening to stupid jokes for more than half an hour before i spoke to someone they said they would log this with IS its now 10:28 and iv had no feedback i dont even have a reference number for the fault i was told the ticket i had open would be updated with the new information it has not.

This service has degraded at a crazy rate over the last few months now its unstable for online gaming when i got this service it was great i had no issues ....

however its more annoying not to get any feedback than anything else.

0
Replies (1)
Webafrica
Webafrica's reply04 Oct 2018, 12:40
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica