SH
Shade H
1 reviews | Active since Sept 2013
10 Jul 2015, 09:20
Cant Spell and correct Billing
I registered with Webafrica. First mistake they made was register the incorrect domain name - they spelt construction incorrect. After numerous emails they finally corrected it. But now they send me invoices without their banking details. I have emailed them a dozen times. Then they do send a invoice with the banking details but with the incorrect spelling of Domain name and account holder details and incorrect amount. Come on, something so simple. I tried calling but you know how it is...you just wait and wait and wait for 10...15...20mins then you lose all hope.
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Webafrica's replyOfficial
20 Jul 2015, 09:10Hello puffy187,
This is very embarrassing to hear and we can totally understand why you're upset with us.
Our guys were in touch with you to rectify this issue and they stated that the misspelt domain was cancelled and they added a credit note for it. Moreover, we're sorry that you were signed up as an EFT customer - that should've never happened because we don't offer EFT as a payment method anymore. I can confirm that your payment does reflect on your account and the correct domain has been registered. Going forward, we will be debiting your bank account because your payment method has been switched to debit order.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
This is very embarrassing to hear and we can totally understand why you're upset with us.
Our guys were in touch with you to rectify this issue and they stated that the misspelt domain was cancelled and they added a credit note for it. Moreover, we're sorry that you were signed up as an EFT customer - that should've never happened because we don't offer EFT as a payment method anymore. I can confirm that your payment does reflect on your account and the correct domain has been registered. Going forward, we will be debiting your bank account because your payment method has been switched to debit order.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply20 Jul 2015, 09:10
Official
Hello puffy187,
This is very embarrassing to hear and we can totally understand why you're upset with us.
Our guys were in touch with you to rectify this issue and they stated that the misspelt domain was cancelled and they added a credit note for it. Moreover, we're sorry that you were signed up as an EFT customer - that should've never happened because we don't offer EFT as a payment method anymore. I can confirm that your payment does reflect on your account and the correct domain has been registered. Going forward, we will be debiting your bank account because your payment method has been switched to debit order.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
This is very embarrassing to hear and we can totally understand why you're upset with us.
Our guys were in touch with you to rectify this issue and they stated that the misspelt domain was cancelled and they added a credit note for it. Moreover, we're sorry that you were signed up as an EFT customer - that should've never happened because we don't offer EFT as a payment method anymore. I can confirm that your payment does reflect on your account and the correct domain has been registered. Going forward, we will be debiting your bank account because your payment method has been switched to debit order.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team