Cant resolve issue, system failure, gave me incorrect information

Hi Pierre, 
We hear your frustration around the incorrect information and the lack of follow-up, that’s understandably disappointing, especially when you’re expecting clear updates and resolution.To properly investigate what went wrong and review the previous interactions, we’ll need a bit more detail from your side.Please send us a private message with more information about your query (including what issue you needed help with and when you last received feedback). This will allow us to trace the conversation history and correct the information provided, as well as ensure you get a proper update moving forward.Warm regards,
 Webafrica Crew