Can't get Webafrica to connect me to fiber.

This seems to be the only way to get a decent response from companies these days... I subscribed for Webafrica fibre about 3 weeks ago and still don't have internet. They first had problems with the physical fiber lines outside our house, which were fixed, then I had to wait for delivery of the router and now I can't connect to internet. I followed all the correct channels: their Whatsapp 'robot' which was no help, I tried phoning for support twice but Webafrica hung the line up both times after approximately 5 minutes of me waiting. Today, 10 December I managed to make contact with an actual human being, he led me through the login process and supp**** me with a new username and password that needed to be changed within the settings of the router. He assured me I would be able to connect within an hour, it's been 4 hours, I've restarted the router and the fiber box twice and still have no connection. I don't know what to do to actually get an internet connection through this company.