Can’t catch a call back from WebAfrica to save my life

For over two weeks I have been left without internet due to a line fault. Now I understand that the provider (Vodacom) is responsible for repairing this, however I cannot speak to Vodacom directly as WebAfrica is my ISP.

So for two weeks I followed up every single day, every day without fail. And every day I would get the exact same response “we sincerely apologise, I have escalated the issue, there is nothing more I can do”. Mind you they got their full payment from me this month, enjoying my money lekker while I have to fork out cash daily for data bundles on my mobile, but can’t do anything to help me more than apologise and “escalate “

I provided 3 numbers I could be contacted on, 3- but no calls, no sms, no email, no whatsapp. Nada. Each night I have to chase after them like a desperate ex girlfriend trying to get a call back .

They also take sooooo long on live chat to respond, once you’re connected to an agent they take a minimum of 5 minutes to reply to each and every message. Today was my ever end though- Nosipho took 7 minutes without replying then says she is waiting for the fault reference number from her manager (the reference number I sent in my very first message to her) so anyway I keep my cool and forward her the reference number again - she then replies she has connection issues and is transferring me to another agent- this process takes a further 20 minutes.

In this time I was able to compare various deals from other ISPs, switched to openserve while im at it cos Vodacom is still to blame as well- chose my package, got a call and finalized my sign up with Axxess, reversed my webafrica payment for this upcoming month, paid axxess and have an email and two smss confirming installation for Tuesday next week.

Fingers crossed Axxess knows more about customer service than webafrica- but regardless I wont be spending anymore of my hard earned wages with people who cant be bothered to text me back!