1 reviews | Active since Jan 2018
Cannot resolve ticket for more than week .
CURRENT PROBLEM Sitting without internet (meaning no internet at all) for more than a week and WebAfrica cannot resolve this issue. Troubleshooted on multiple routers (which they have supp****) and still the issue isn't resolved.
2ND PROBLEM My line speed got degraded from 200 Mbps to 100 Mbps early of November 2017 and reported this issue immediately but stayed at 100 Mbps for the rest of November till early January 2018 which then followed by my current problem mentioned above.
For anyone that's looking for an Fiber, ADSL or even VDSL ISP, please do not use WebAfrica as your ISP. They won't resolve your issues as quickly as they advertise! Please search for an alternative ISP.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah