1 reviews | Active since Jul 2018
Cannot follow through with there delivery or promises
I signed up with Webafrica for the Cellc LTE network. I had service for about 2 weeks, my sim card was faulty since the 18th of July, i contacted them on many occasions and was told that they experiancing an outage. The outage was done on the 22th of July but i still had the same issue my sim could not comnect to any device. I was told that i would receive a new sim within 24/48 hours, today is the 30th and i have still not received anything. They are not responding to my web tickets and cannot give me a straight answer to what is happening with the new sim card. This service and delivery is extremely bad coming from a new customer that joined less then a month ago.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica