Cannot believe the POOR service from WEB AFRICA

ABSOLUTELY THE WORST SERVICE EVER. Have been with them since lock down started in March 2020. We moved house on the 29th of August 2020 so needed to install a new fibre box in our new home. They gave everything through to Frogfoot apparently, and its been 19 days with no internet or any feed back from them. Their Wats App BOT is useless and also the option to get a live agent to talk to you via WAPP. I have sent numerous emails and wats apps to them with NO correspondence from anyone. I will not ask if I did not need it. Went through measures to get them to contact me but again no luck. You struggle to get hold of senior people and also sent numerous emails to Frogfoot. Also to be stuck between a rock and a hard place. Please reconsider if you were thinking of using them. I am in the market for a new ISP and would be greatful if anyone can assist. I believe in times like these a company should look after their customers. I will post if I hear anything from anyone. I will however give them time to respond till tomorrow 17/9/2020, which I will then vend myself to social media.