CE
Chalden E
1 reviews | Active since Jul 2025
28 May 2026, 15:38
Cancelled, still being charged 3 months later
We cancelled with Webafrica in March To this day they are still trying to deduct debit orders. We received a notice now that the account has been handed over to debt collectors. When you try to get through to an agent on their Whatsapp chat, you wait very long and you are lucky if you get any response.
I need someone to resolve this ASAP, we cancelled, and now we are being charged for 3 additional months after we have cancelled and we have debt collectors called LexMed hounding us for the money.
I am not going to pay for the 3 months, that is absurd
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
28 May 2026, 16:05Hi Chalden, We understand how frustrating and concerning this situation must be, especially where you believe the service was cancelled but further billing and debt collection notices have followed. We also hear your frustration with delays in getting assistance via chat support. To properly investigate and resolve this, we need to review your account and cancellation details securely. Please send us a direct message with your account information so the matter can be checked by the relevant team and the billing status clarified urgently. We appreciate your patience while this is being looked into. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 May 2026, 16:05
Official
Hi Chalden, We understand how frustrating and concerning this situation must be, especially where you believe the service was cancelled but further billing and debt collection notices have followed. We also hear your frustration with delays in getting assistance via chat support. To properly investigate and resolve this, we need to review your account and cancellation details securely. Please send us a direct message with your account information so the matter can be checked by the relevant team and the billing status clarified urgently. We appreciate your patience while this is being looked into. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
28 May 2026, 16:29Hi Chalden, we understand your concern regarding the discrepancy between the outstanding amount communicated at cancellation and the current balance being referred to, as well as the involvement of debt collection while you believed the account had already been cancelled and settled as agreed.We can confirm that this matter has now been logged with our Billing Team for investigation under your account reference IAM47. They will review the cancellation history, prior agreements, and all billing activity to reconcile the account and provide clarity on the amounts being referenced, including the escalation to collections.Once the review has been completed, feedback will be provided so the matter can be properly resolved.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 May 2026, 16:29
Official
Hi Chalden, we understand your concern regarding the discrepancy between the outstanding amount communicated at cancellation and the current balance being referred to, as well as the involvement of debt collection while you believed the account had already been cancelled and settled as agreed.We can confirm that this matter has now been logged with our Billing Team for investigation under your account reference IAM47. They will review the cancellation history, prior agreements, and all billing activity to reconcile the account and provide clarity on the amounts being referenced, including the escalation to collections.Once the review has been completed, feedback will be provided so the matter can be properly resolved.Warm regards,
Webafrica Crew
Webafrica Crew
CE
Chalden E's updateReviewer Update
08 Jun 2026, 07:44Hi, we have not received any feedback yet.
I was able to get all the previous chats from the online portal and it is clear there that we arranged for cancellation, but it was never actioned.
We are also being charged R699 clawback for the router, which costs R299 on takealot.
I would rather send the router back to you, than pay you R699 for a router that doesn't have close to that value.
I was able to get all the previous chats from the online portal and it is clear there that we arranged for cancellation, but it was never actioned.
We are also being charged R699 clawback for the router, which costs R299 on takealot.
I would rather send the router back to you, than pay you R699 for a router that doesn't have close to that value.
CE
Chalden E's update08 Jun 2026, 07:44
Reviewer Update
Hi, we have not received any feedback yet.
I was able to get all the previous chats from the online portal and it is clear there that we arranged for cancellation, but it was never actioned.
We are also being charged R699 clawback for the router, which costs R299 on takealot.
I would rather send the router back to you, than pay you R699 for a router that doesn't have close to that value.
I was able to get all the previous chats from the online portal and it is clear there that we arranged for cancellation, but it was never actioned.
We are also being charged R699 clawback for the router, which costs R299 on takealot.
I would rather send the router back to you, than pay you R699 for a router that doesn't have close to that value.
Webafrica's replyOfficial
08 Jun 2026, 15:37Hi Chalden,
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for feedback, especially when you’ve already taken the time to gather proof and clarify that the cancellation was arranged. Ongoing uncer*****y around billing and additional charges can be very concerning.
We have reached out again to the Billing Team and requested that they urgently review your account and provide you with direct feedback. This includes addressing the cancellation timeline as well as the R699 clawback fee, so that everything is clearly explained and aligned correctly.
Warm regards,
Webafrica Crew
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for feedback, especially when you’ve already taken the time to gather proof and clarify that the cancellation was arranged. Ongoing uncer*****y around billing and additional charges can be very concerning.
We have reached out again to the Billing Team and requested that they urgently review your account and provide you with direct feedback. This includes addressing the cancellation timeline as well as the R699 clawback fee, so that everything is clearly explained and aligned correctly.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 15:37
Official
Hi Chalden,
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for feedback, especially when you’ve already taken the time to gather proof and clarify that the cancellation was arranged. Ongoing uncer*****y around billing and additional charges can be very concerning.
We have reached out again to the Billing Team and requested that they urgently review your account and provide you with direct feedback. This includes addressing the cancellation timeline as well as the R699 clawback fee, so that everything is clearly explained and aligned correctly.
Warm regards,
Webafrica Crew
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for feedback, especially when you’ve already taken the time to gather proof and clarify that the cancellation was arranged. Ongoing uncer*****y around billing and additional charges can be very concerning.
We have reached out again to the Billing Team and requested that they urgently review your account and provide you with direct feedback. This includes addressing the cancellation timeline as well as the R699 clawback fee, so that everything is clearly explained and aligned correctly.
Warm regards,
Webafrica Crew