Cancelled services and returned router only to be debited again!

If I could, I would rate this company a zero. I cancelled for the end of July 2025 and had so many back and forths with regards to the collection of the router. I eventually was told that my collection has been scheduled. Router was collected. I received an sms a month or two later saying that my services had been suspended. This is besides the fact that whilst obtaining their services, they would increase their fees every other month. Anyway, I received a call and email in September to say that I needed to make payment or they would hand me over to their debt collectors. I disputed. They asked for the waybill for the router collection. I fwdd waybill as requested. I was advised that someone will get a hold of me with feedback, as I had requested they close my account. Nothing. Come 1st October, my account was debited for R1998. I contacted them via their WhatsApp line and I was told to wait a week... NEVER! I headed to my bank to dispute and stop debit order and got my money back. What's the point asking me for information to follow up and them debit me anyway! To hell with Webafrica! They are a nightmare! And I am still waiting for someone to get back to me following their email. Still nothing!