ZS
Zaida S
1 reviews | Active since Sept 2011
24 Aug 2026, 09:47
Cancelled service 6 months ago, debit order being deducted.
Cancelled service 23 February 2026, debit order deducted 01 August 2026. According to agent my service is live and I have to cancel. I no longer live at that address. I did not request the service. Why am I being billed and when do I get my money back.
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Webafrica's replyOfficial
24 Aug 2026, 10:31Hello Zaida ,
Thank you for bringing this matter to our attention. We understand how concerning and frustrating it must be to see a debit order processed for a service that you believed was cancelled several months ago, especially when you no longer reside at the address and are seeking clarity on why billing has continued.
We have reviewed the account and can see that you are currently receiving assistance from the relevant team who will provide clarity regarding the status of the service and billing. We trust that they will be able to address your concerns and advise on the appropriate outcome once their review has been completed.
Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Aug 2026, 10:31
Official
Hello Zaida ,
Thank you for bringing this matter to our attention. We understand how concerning and frustrating it must be to see a debit order processed for a service that you believed was cancelled several months ago, especially when you no longer reside at the address and are seeking clarity on why billing has continued.
We have reviewed the account and can see that you are currently receiving assistance from the relevant team who will provide clarity regarding the status of the service and billing. We trust that they will be able to address your concerns and advise on the appropriate outcome once their review has been completed.
Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew