JP
Jude P
1 reviews | Active since Apr 2022
03 Jun 2026, 15:09
Cancelled internet line prematurely
My internet line went down. Upon contact to webafrica support was told to wait up to 3days as they needed to get feedback from Telkom! 3rd day still no word so I contacted WA support again. Was told my line was cancelled. (My line was cancelled a month before the date I had specified) No words...Best to find another provider than deal with these issues.
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
03 Jun 2026, 16:01Hi Jude Thank you for taking the time to share this. We can see how frustrating and confusing this experience has been, especially after being advised to wait and then receiving conflicting information about your line. That’s not the level of clarity or reliability we want you to have.A line being cancelled earlier than requested is something we take very seriously, as it directly impacts your connectivity and planning. We’d really like to get to the bottom of what happened here and make sure it’s properly addressed.Please share your registered email address linked to the order via private message so we can take a closer look at your account and line status. From there, we’ll investigate the cancellation timeline, clarify what occurred, and guide you on the best way forward as quickly as possible.We’re here to help get this resolved for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 16:01
Official
Hi Jude Thank you for taking the time to share this. We can see how frustrating and confusing this experience has been, especially after being advised to wait and then receiving conflicting information about your line. That’s not the level of clarity or reliability we want you to have.A line being cancelled earlier than requested is something we take very seriously, as it directly impacts your connectivity and planning. We’d really like to get to the bottom of what happened here and make sure it’s properly addressed.Please share your registered email address linked to the order via private message so we can take a closer look at your account and line status. From there, we’ll investigate the cancellation timeline, clarify what occurred, and guide you on the best way forward as quickly as possible.We’re here to help get this resolved for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
JP
Jude P's updateReviewer Update
09 Jul 2026, 16:41Hi, the situation has unfortunately gotten worse. As per my prior message, after being told my account was closed, I was debited at the end of July - Also the amount debited was x4 times the monthly value!? I had to go to my bank to reverse it. I am also now getting messages stating I have not paid... What is going on? Please sort this mess out. I already have a new service provider and do not want anything to do with Webafrica! My email: ***
JP
Jude P's update09 Jul 2026, 16:41
Reviewer Update
Hi, the situation has unfortunately gotten worse. As per my prior message, after being told my account was closed, I was debited at the end of July - Also the amount debited was x4 times the monthly value!? I had to go to my bank to reverse it. I am also now getting messages stating I have not paid... What is going on? Please sort this mess out. I already have a new service provider and do not want anything to do with Webafrica! My email: ***
Webafrica's replyOfficial
09 Jul 2026, 16:59# W***
Hi Jude ,Thank you for your message. It’s completely understandable how upsetting this must be, especially after being told your account was closed and then seeing a much larger debit go through, followed by payment reminders. That kind of experience can feel incredibly frustrating and confusing.Your account has been escalated to our Finance Team for urgent review. They will investigate the debit, the reversal, and the account status, and will reach out to you directly to clarify what has happened and ensure your billing and account closure are properly resolved.Please feel free to continue engaging with us via direct message if you require any additional assistance.Warm regards,
Webafrica Crew
Hi Jude ,Thank you for your message. It’s completely understandable how upsetting this must be, especially after being told your account was closed and then seeing a much larger debit go through, followed by payment reminders. That kind of experience can feel incredibly frustrating and confusing.Your account has been escalated to our Finance Team for urgent review. They will investigate the debit, the reversal, and the account status, and will reach out to you directly to clarify what has happened and ensure your billing and account closure are properly resolved.Please feel free to continue engaging with us via direct message if you require any additional assistance.Warm regards,
Webafrica Crew
Webafrica's reply09 Jul 2026, 16:59
Official
# W***
Hi Jude ,Thank you for your message. It’s completely understandable how upsetting this must be, especially after being told your account was closed and then seeing a much larger debit go through, followed by payment reminders. That kind of experience can feel incredibly frustrating and confusing.Your account has been escalated to our Finance Team for urgent review. They will investigate the debit, the reversal, and the account status, and will reach out to you directly to clarify what has happened and ensure your billing and account closure are properly resolved.Please feel free to continue engaging with us via direct message if you require any additional assistance.Warm regards,
Webafrica Crew
Hi Jude ,Thank you for your message. It’s completely understandable how upsetting this must be, especially after being told your account was closed and then seeing a much larger debit go through, followed by payment reminders. That kind of experience can feel incredibly frustrating and confusing.Your account has been escalated to our Finance Team for urgent review. They will investigate the debit, the reversal, and the account status, and will reach out to you directly to clarify what has happened and ensure your billing and account closure are properly resolved.Please feel free to continue engaging with us via direct message if you require any additional assistance.Warm regards,
Webafrica Crew
JP
Jude P's updateReviewer Update
15 Jul 2026, 16:14I dont think this has been resolved. I received the below message today. Im not sure what further to donother than taking legal action. PLEASE SORT THIS OUT... '*Webafrica Payment Notice*
Please see important information below regarding the payment of your account.*Important Billing Information:* Your Webafrica service is currently suspended due to an overdue payment. Please make payment on your Customer Zone to get your service reactivated. To chat to an agent regarding this message or to make an arrangement, respond with "Collect-Me" Regards WebAfrica.'
Please see important information below regarding the payment of your account.*Important Billing Information:* Your Webafrica service is currently suspended due to an overdue payment. Please make payment on your Customer Zone to get your service reactivated. To chat to an agent regarding this message or to make an arrangement, respond with "Collect-Me" Regards WebAfrica.'
JP
Jude P's update15 Jul 2026, 16:14
Reviewer Update
I dont think this has been resolved. I received the below message today. Im not sure what further to donother than taking legal action. PLEASE SORT THIS OUT... '*Webafrica Payment Notice*
Please see important information below regarding the payment of your account.*Important Billing Information:* Your Webafrica service is currently suspended due to an overdue payment. Please make payment on your Customer Zone to get your service reactivated. To chat to an agent regarding this message or to make an arrangement, respond with "Collect-Me" Regards WebAfrica.'
Please see important information below regarding the payment of your account.*Important Billing Information:* Your Webafrica service is currently suspended due to an overdue payment. Please make payment on your Customer Zone to get your service reactivated. To chat to an agent regarding this message or to make an arrangement, respond with "Collect-Me" Regards WebAfrica.'
Webafrica's replyOfficial
15 Jul 2026, 16:39Hi Jude,
We can see that the Finance Team provided feedback via email on 13 July at 18:37. Kindly check the email address linked to your account, including your spam or junk folder, as the email contains further information regarding your account status and the way forward.If, after reviewing the email, you still have concerns or require clarification on any of the information provided, please let us know and we'll ensure your query is raised with the relevant team for further assistance.
Warm regards,
Webafrica Crew
We can see that the Finance Team provided feedback via email on 13 July at 18:37. Kindly check the email address linked to your account, including your spam or junk folder, as the email contains further information regarding your account status and the way forward.If, after reviewing the email, you still have concerns or require clarification on any of the information provided, please let us know and we'll ensure your query is raised with the relevant team for further assistance.
Warm regards,
Webafrica Crew
Webafrica's reply15 Jul 2026, 16:39
Official
Hi Jude,
We can see that the Finance Team provided feedback via email on 13 July at 18:37. Kindly check the email address linked to your account, including your spam or junk folder, as the email contains further information regarding your account status and the way forward.If, after reviewing the email, you still have concerns or require clarification on any of the information provided, please let us know and we'll ensure your query is raised with the relevant team for further assistance.
Warm regards,
Webafrica Crew
We can see that the Finance Team provided feedback via email on 13 July at 18:37. Kindly check the email address linked to your account, including your spam or junk folder, as the email contains further information regarding your account status and the way forward.If, after reviewing the email, you still have concerns or require clarification on any of the information provided, please let us know and we'll ensure your query is raised with the relevant team for further assistance.
Warm regards,
Webafrica Crew
JP
Jude P's updateReviewer Update
23 Jul 2026, 18:45I have not received an email on 13July and am still receiving messages that account is overdue. Please ensure the account is closed. I gave instructions to do so in writing month ago. Why is this complicated? What are the next steps to sort this...
JP
Jude P's update23 Jul 2026, 18:45
Reviewer Update
I have not received an email on 13July and am still receiving messages that account is overdue. Please ensure the account is closed. I gave instructions to do so in writing month ago. Why is this complicated? What are the next steps to sort this...
Webafrica's replyOfficial
24 Jul 2026, 10:00Hi Jude,
We understand how frustrating this has been, especially after submitting your cancellation request in writing and still receiving overdue account notifications. We've looked into your query and can confirm that an email was successfully sent to you on 13 July 2026 regarding your account.Our Finance Team has confirmed that there is an outstanding balance of R1,158.00, which relates to the June and July service fees. A copy of your account statement was attached to the email for your reference.To move this matter forward, please settle the outstanding balance via the Customer Zone, where payments reflect immediately. Once the payment has been received, the relevant team will be able to proceed with the remaining account closure process if all cancellation requirements have been met.If you haven't received the email, please check your spam or junk folder. Should you still be unable to locate it, let us know and we'll be happy to arrange for it to be resent.Warm regards,
Webafrica Crew
We understand how frustrating this has been, especially after submitting your cancellation request in writing and still receiving overdue account notifications. We've looked into your query and can confirm that an email was successfully sent to you on 13 July 2026 regarding your account.Our Finance Team has confirmed that there is an outstanding balance of R1,158.00, which relates to the June and July service fees. A copy of your account statement was attached to the email for your reference.To move this matter forward, please settle the outstanding balance via the Customer Zone, where payments reflect immediately. Once the payment has been received, the relevant team will be able to proceed with the remaining account closure process if all cancellation requirements have been met.If you haven't received the email, please check your spam or junk folder. Should you still be unable to locate it, let us know and we'll be happy to arrange for it to be resent.Warm regards,
Webafrica Crew
Webafrica's reply24 Jul 2026, 10:00
Official
Hi Jude,
We understand how frustrating this has been, especially after submitting your cancellation request in writing and still receiving overdue account notifications. We've looked into your query and can confirm that an email was successfully sent to you on 13 July 2026 regarding your account.Our Finance Team has confirmed that there is an outstanding balance of R1,158.00, which relates to the June and July service fees. A copy of your account statement was attached to the email for your reference.To move this matter forward, please settle the outstanding balance via the Customer Zone, where payments reflect immediately. Once the payment has been received, the relevant team will be able to proceed with the remaining account closure process if all cancellation requirements have been met.If you haven't received the email, please check your spam or junk folder. Should you still be unable to locate it, let us know and we'll be happy to arrange for it to be resent.Warm regards,
Webafrica Crew
We understand how frustrating this has been, especially after submitting your cancellation request in writing and still receiving overdue account notifications. We've looked into your query and can confirm that an email was successfully sent to you on 13 July 2026 regarding your account.Our Finance Team has confirmed that there is an outstanding balance of R1,158.00, which relates to the June and July service fees. A copy of your account statement was attached to the email for your reference.To move this matter forward, please settle the outstanding balance via the Customer Zone, where payments reflect immediately. Once the payment has been received, the relevant team will be able to proceed with the remaining account closure process if all cancellation requirements have been met.If you haven't received the email, please check your spam or junk folder. Should you still be unable to locate it, let us know and we'll be happy to arrange for it to be resent.Warm regards,
Webafrica Crew
JP
Jude P's updateReviewer Update
25 Jul 2026, 12:35We're going in circles. Please resend whatever correspondence was emailed as I didnt receive it. Also please email a detailed statement so I know what Im paying for as the account was cancelled so I dont know what this balance is for.
JP
Jude P's update25 Jul 2026, 12:35
Reviewer Update
We're going in circles. Please resend whatever correspondence was emailed as I didnt receive it. Also please email a detailed statement so I know what Im paying for as the account was cancelled so I dont know what this balance is for.
Webafrica's replyOfficial
27 Jul 2026, 11:30Hi Jude,
Thank you for your follow-up. We've requested that our Finance Team resend the correspondence previously issued, including the detailed statement you've requested. This will provide a breakdown of the charges reflected on the account so that you have clarity on what the outstanding balance relates to.Should you require any further assistance while awaiting the information, please continue engaging with us here and we'll gladly help.
Warm regards,
Webafrica Crew
Thank you for your follow-up. We've requested that our Finance Team resend the correspondence previously issued, including the detailed statement you've requested. This will provide a breakdown of the charges reflected on the account so that you have clarity on what the outstanding balance relates to.Should you require any further assistance while awaiting the information, please continue engaging with us here and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply27 Jul 2026, 11:30
Official
Hi Jude,
Thank you for your follow-up. We've requested that our Finance Team resend the correspondence previously issued, including the detailed statement you've requested. This will provide a breakdown of the charges reflected on the account so that you have clarity on what the outstanding balance relates to.Should you require any further assistance while awaiting the information, please continue engaging with us here and we'll gladly help.
Warm regards,
Webafrica Crew
Thank you for your follow-up. We've requested that our Finance Team resend the correspondence previously issued, including the detailed statement you've requested. This will provide a breakdown of the charges reflected on the account so that you have clarity on what the outstanding balance relates to.Should you require any further assistance while awaiting the information, please continue engaging with us here and we'll gladly help.
Warm regards,
Webafrica Crew