1 reviews | Active since Apr 2026
Cancelled in December - billed in April (they are sorry for the inconvenience)
When I cancelled my service in december I was told there was a R999 cancellation fee. That is acceptable its the rules fine. But why did I only get charged for it on April 1st? I also was charged for not returning their router. When I asked about this I was told that they are very sorry but I had to return it. I told them that I didnt know the time was up (they are meant to send an email to you 10 days before they bill you - they did not) I was told that sorry, the time is up.
another issue is that it took them over 1 hr to respond to their whatsapp help line and I receive 5 messages over the space of 2 hours despite me responding within 2 minutes to each message sent to me.
Terrible customer experience - will never use them again
We completely understand how frustrating and disappointing your experience has been, especially with the delayed cancellation fee, router billing, and slow WhatsApp responses. We acknowledge the impact this has had on you and truly appreciate you taking the time to share these details.
We can confirm that your email has been received by our Complaints Team, and they will be reviewing your account and responding to your message as soon as possible. In addition, we’ll be passing your feedback along to our service and quality team so they can review what went wrong and work on improving the experience for all our customers.
If you require any further assistance while this is being addressed, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
We completely understand how frustrating and disappointing your experience has been, especially with the delayed cancellation fee, router billing, and slow WhatsApp responses. We acknowledge the impact this has had on you and truly appreciate you taking the time to share these details.
We can confirm that your email has been received by our Complaints Team, and they will be reviewing your account and responding to your message as soon as possible. In addition, we’ll be passing your feedback along to our service and quality team so they can review what went wrong and work on improving the experience for all our customers.
If you require any further assistance while this is being addressed, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew