1 reviews | Active since Oct 2010
Cancelled all services in Feb 2016 yet Oct 2017 my "account" has been handed over to legals!!!
I was a customer to WebAfrica and I started the process to cancel all services on 05/02/2016. I then received an auto email confirming the receipt of ticket (ID ********** ) with subject: Cancelling all services on 05/02/2016. On 08/02/2016 I received two emails: 1) Email from AVISHA confirming payment has been received and have submitted cancellation. 2) Email that service has been scheduled for cancellation on 01 March 2016. On 01/03/2016 I received an email that the services has been cancelled.
Today (17/10/2017) I received an sms saying the account has been handed over to legals. I called the collecting company who advised me to call WebAfrica. I then called WebAfrica and spoke to Francois from Billing Dept who saw all my emails. CODE AYA12, still waiting for their callback to explain what is going on!!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah