SR
Shrian R
1 reviews | Active since Aug 2009
13 Aug 2015, 14:20
Cancelled account, and still billed
I cancelled my account which was terminated in a very haphazard manner, and now I've been billed R1000 despite my cancellation.<br> <br> I need this to be refunded immediately.
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Webafrica's replyOfficial
14 Aug 2015, 15:17Hello shrian,
Your service was terminated by the service in error and we sorry for the unexpected manner this all happened.
This issue has been escalated to our Developers team to investigate and to resolve. Having said that, you have been added to the next refund list (Tuesday) and please note that it takes up to 72 business hours for the refund to reflect.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Your service was terminated by the service in error and we sorry for the unexpected manner this all happened.
This issue has been escalated to our Developers team to investigate and to resolve. Having said that, you have been added to the next refund list (Tuesday) and please note that it takes up to 72 business hours for the refund to reflect.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply14 Aug 2015, 15:17
Official
Hello shrian,
Your service was terminated by the service in error and we sorry for the unexpected manner this all happened.
This issue has been escalated to our Developers team to investigate and to resolve. Having said that, you have been added to the next refund list (Tuesday) and please note that it takes up to 72 business hours for the refund to reflect.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Your service was terminated by the service in error and we sorry for the unexpected manner this all happened.
This issue has been escalated to our Developers team to investigate and to resolve. Having said that, you have been added to the next refund list (Tuesday) and please note that it takes up to 72 business hours for the refund to reflect.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team