Cancellations - Service is disgusting and sad !

Dear Webafrica,

This is your cancellation process : Cancellations must be done using the Customer Zone. Please note that by default we require one full calendar month’s notification of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April. There are no refunds on a la carte services. Domains are eligible to automatically renew for an additional one year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date. Cancellation fees might be app**** on certain Fibre Network Operators such as Vumatel for example. You will be liable for the R999 cancellation fee should you cancel at any time on an applicable Fibre Network Operator. If you are on a Fibre service that didn’t have a cancellation fee applicable when you signed up, and we covered the installation/connection fees, you will be liable for clawback fees if you cancel within 12 months of activation.

It can be found here : https://www.webafrica.co.za/legal/#Cancellations

I cancelled my services : BMM08 and FXK47 in December 2022 and yet I had to pay for Feb 2023 and March 2023

Your Facebook response says I will be refunded, nothing has happened.