Cancellation outright ignored - Now being billed for nothing

No internet for longer than 1 week after receiving sim and router. Was just told that it is a common ongoing issue with MTN. I then proceeded to sign up with another ISP, because I could not handle this anymore. THEN - I used the WebAfrica number on Whatsapp to get assistance on getting my account canceled. I was then transfered to OVER 5 different consultants to help me with this easy task. Each time I had to freaking tell them the same thing over and over and OVER AND OVER. I very clearly states - PLEASE CANCEL MY SERVICE WITH WEBAFRICA. Response I got : Please give us 30 mins and then your connection will be set up.

I was way past trying to get my Webafrica LTE sim working. I just wanted to cancel the damn thing.

They outright ignored my request for cancellation. MULTIPLE CONSULTANTS: - Jean-Pierre D - Sibahle - Jameson - Clint A

I said I wanted to cancel my service, then they went ahead and suddenly activated it. The one assistant said that I will only start being billed once my service is active. How convenient. While I am struggling to cancel my service, then it suddenly goes active.

I have all of this in writing. If WebAfrica could only just listen to what their customers want, then none of this would have been necessary.