Cancellation of ADSL and Subs

on the 28th October I asked to suspend my account pending Telkom moving my line. Zubair said Webafrica don't suspend accounts I would need to cancel, he logged a ticket saying he will request urgent cancellation for end of October. Nothing happened the call was closed. I followed up and I was told the same thing again. I was also told that I need to give a month's notice. I moved house in November, I have no use of my Internet subs, I did ask for cancellation from 1 Nov and now I am going to be charged for November and December because someone didn't follow up with me (the client) and just closed the call. I find this unacceptable. When I phone the billing dept they transfer me to whoever and I wait on the phone for 10 minutes listening to music.