Cancellation nightmare and poor customer service.

I will like to save my fellow South Africans time if you trying to join WebAfrica. You will regret that decision.

I was moved from BitCo to WebAfrica two months ago. I didn't have an issue since I was never a customer of WebAfrica. After two weeks, I started experiencing buffering issues on YouTube and I reached out to WebAfrica and they told me there is a problem with YouTube South Africa datacenter.

Then I looked for another ISP so I contacted Webafrica that I want to cancel my fibre, that is when the nightmare started. They will put you on hold for like an hour on their phone line. Then on WhatsApp that is when you deal with *********** agents. They will say your query is escalated then you will wait forever until the chat is ended. Even now I can't cancel my fibre still battling with them.

Webafrica must be careful, this ego of theirs thinking being a monoply and buying out small fibre companies will make them relevant will not last.