Cancellation Nightmare - Absolute useless service

Absolute useless service: I contacted Webafrica on 29-08-2025 asking for assistance to cancel my service @ 14:39. I was assisted by Langelihle M, and asked numerous questions i.e. email, ID address etc. I were kept on the line until 14:56 and then I was told I will be transferred to another department for cancellation. I was transferred to Refilwe Blangwe at 14:57 and I had to provide exactly the same information again. I was kept on the very "efficient" WhatsApp platform until 16:52, when the chat was terminated and said I must start a new chat, and the new agent will have a copy of the last conversation.

I started a chat again on 01-09-2025 @11:41and was only assisted by Wendy @ 12:25. I then had to go through the same exercise again because Wendy did not read the previous conversation. Wendy kept me on the WhatsApp platform until 14:10 and informed me she is part of the provisioning team and transferred me to the relevant department again. Nonhlanhla asked met @ 14:33 for the same information again. Nonhlanhla completed the process @14:48 - Why could Nonhlanhla complete the process in in 15 minutes, and Langelihle M, Refilwe Blangwe and Wendy wasted many of my working hours playing games with me (client). I would not be happy if it was my company and my employers delivers such a poor / useless service.