LM
L M
1 reviews | Active since Jun 2026
02 Jun 2026, 12:05
Cancellation and Refund
I want to report the bad service from Webafrica I relocated in Jan 2026.i contact them to cancel yet they still deduct without my authorizations.Last month on 12 May 2026 it was the second enquire and yet they deducted yet I was assured it's cancelled and a refund will be processed.
Helpful (0)
Replies (11)0
Replies (11)
Webafrica's replyOfficial
02 Jun 2026, 12:32Hi L Mbonani,
We understand how frustrating and concerning it is to continue seeing deductions after you’ve already requested a cancellation and were assured that it had been processed. A cancellation should be handled clearly and accurately the first time, without any ongoing billing confusion.
A request has been sent to the team handling Vuma Reach service cancellations to urgently review your case and reach out to you directly. They will address both your cancellation status and the refund concerns you’ve raised, ensuring everything is aligned correctly and clearly communicated.
If you require any further help, you can connect with us via direct message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning it is to continue seeing deductions after you’ve already requested a cancellation and were assured that it had been processed. A cancellation should be handled clearly and accurately the first time, without any ongoing billing confusion.
A request has been sent to the team handling Vuma Reach service cancellations to urgently review your case and reach out to you directly. They will address both your cancellation status and the refund concerns you’ve raised, ensuring everything is aligned correctly and clearly communicated.
If you require any further help, you can connect with us via direct message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 12:32
Official
Hi L Mbonani,
We understand how frustrating and concerning it is to continue seeing deductions after you’ve already requested a cancellation and were assured that it had been processed. A cancellation should be handled clearly and accurately the first time, without any ongoing billing confusion.
A request has been sent to the team handling Vuma Reach service cancellations to urgently review your case and reach out to you directly. They will address both your cancellation status and the refund concerns you’ve raised, ensuring everything is aligned correctly and clearly communicated.
If you require any further help, you can connect with us via direct message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning it is to continue seeing deductions after you’ve already requested a cancellation and were assured that it had been processed. A cancellation should be handled clearly and accurately the first time, without any ongoing billing confusion.
A request has been sent to the team handling Vuma Reach service cancellations to urgently review your case and reach out to you directly. They will address both your cancellation status and the refund concerns you’ve raised, ensuring everything is aligned correctly and clearly communicated.
If you require any further help, you can connect with us via direct message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
LM
L M's updateReviewer Update
02 Jun 2026, 16:08I have been on chats since 9:30 this unacceptable.Kindly call me on mobile numbee
LM
L M's update02 Jun 2026, 16:08
Reviewer Update
I have been on chats since 9:30 this unacceptable.Kindly call me on mobile numbee
Webafrica's replyOfficial
02 Jun 2026, 16:32Hi L Mbonani,
Thank you for your message, we understand how frustrating it is to wait this long for assistance after already raising your concern. Being left without clear follow‑up, especially when it relates to cancellations and billing, is not the experience we want for our clients.
Please be assured that the matter remains with the team handling Vuma Reach service cancellations, and they have been requested to reach out to you as a priority to provide assistance and clarity on your case. The focus is on ensuring your cancellation and any related concerns are correctly addressed without further delay.
We’ll continue to push for this to be actioned so you receive the support and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
Thank you for your message, we understand how frustrating it is to wait this long for assistance after already raising your concern. Being left without clear follow‑up, especially when it relates to cancellations and billing, is not the experience we want for our clients.
Please be assured that the matter remains with the team handling Vuma Reach service cancellations, and they have been requested to reach out to you as a priority to provide assistance and clarity on your case. The focus is on ensuring your cancellation and any related concerns are correctly addressed without further delay.
We’ll continue to push for this to be actioned so you receive the support and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 16:32
Official
Hi L Mbonani,
Thank you for your message, we understand how frustrating it is to wait this long for assistance after already raising your concern. Being left without clear follow‑up, especially when it relates to cancellations and billing, is not the experience we want for our clients.
Please be assured that the matter remains with the team handling Vuma Reach service cancellations, and they have been requested to reach out to you as a priority to provide assistance and clarity on your case. The focus is on ensuring your cancellation and any related concerns are correctly addressed without further delay.
We’ll continue to push for this to be actioned so you receive the support and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
Thank you for your message, we understand how frustrating it is to wait this long for assistance after already raising your concern. Being left without clear follow‑up, especially when it relates to cancellations and billing, is not the experience we want for our clients.
Please be assured that the matter remains with the team handling Vuma Reach service cancellations, and they have been requested to reach out to you as a priority to provide assistance and clarity on your case. The focus is on ensuring your cancellation and any related concerns are correctly addressed without further delay.
We’ll continue to push for this to be actioned so you receive the support and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
LM
L M's updateReviewer Update
03 Jun 2026, 14:28Good day
I am still waiting to be assisted non of your team members have attempted to contact regarding this.
I am still waiting to be assisted non of your team members have attempted to contact regarding this.
LM
L M's update03 Jun 2026, 14:28
Reviewer Update
Good day
I am still waiting to be assisted non of your team members have attempted to contact regarding this.
I am still waiting to be assisted non of your team members have attempted to contact regarding this.
Webafrica's replyOfficial
03 Jun 2026, 14:49 Hi L Mbonani,
We have logged an urgent follow-up with our support team, who will advise regarding your service cancellation status ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with our support team, who will advise regarding your service cancellation status ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 14:49
Official
Hi L Mbonani,
We have logged an urgent follow-up with our support team, who will advise regarding your service cancellation status ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with our support team, who will advise regarding your service cancellation status ASAP.
Warm regards,
Webafrica Crew
LM
L M's updateReviewer Update
10 Jun 2026, 11:10Good day I keep getting the automated response below.This is the same as being on chat bot I really want to know if the matter is being attended to or stalling the process.
Thank you for your email request.
Kindly be advised that you have been added onto the Vumatel refund list for review and approval.
These usually take between 10 – 15 business days and once approved you will receive an email from PayFast (***) to confirm your banking details in order for the funds to be moved from your PayFast wallet into your bank account.
NB: Please note refund timescale is based on when you respond to the email from PayFast.
Kind Regards,
Webafrica Team
Thank you for your email request.
Kindly be advised that you have been added onto the Vumatel refund list for review and approval.
These usually take between 10 – 15 business days and once approved you will receive an email from PayFast (***) to confirm your banking details in order for the funds to be moved from your PayFast wallet into your bank account.
NB: Please note refund timescale is based on when you respond to the email from PayFast.
Kind Regards,
Webafrica Team
LM
L M's update10 Jun 2026, 11:10
Reviewer Update
Good day I keep getting the automated response below.This is the same as being on chat bot I really want to know if the matter is being attended to or stalling the process.
Thank you for your email request.
Kindly be advised that you have been added onto the Vumatel refund list for review and approval.
These usually take between 10 – 15 business days and once approved you will receive an email from PayFast (***) to confirm your banking details in order for the funds to be moved from your PayFast wallet into your bank account.
NB: Please note refund timescale is based on when you respond to the email from PayFast.
Kind Regards,
Webafrica Team
Thank you for your email request.
Kindly be advised that you have been added onto the Vumatel refund list for review and approval.
These usually take between 10 – 15 business days and once approved you will receive an email from PayFast (***) to confirm your banking details in order for the funds to be moved from your PayFast wallet into your bank account.
NB: Please note refund timescale is based on when you respond to the email from PayFast.
Kind Regards,
Webafrica Team
Webafrica's replyOfficial
10 Jun 2026, 11:37Hi L Mbonani,
We understand how frustrating it must feel to keep receiving the same automated message without clear confirmation of progress. When you’re waiting on a refund, you should have confidence that the process is moving forward.
To confirm, the message you received is legitimate. Your refund request has been submitted to Vumatel’s refund list and is currently undergoing their review process. This typically takes 10–15 business days on Vumatel’s side. Once approved, you will receive an email from PayFast (***) requesting confirmation of your banking details so the funds can be released from your PayFast wallet into your bank account.
We will continue to monitor progress internally and provide updates as soon as there is movement on your refund.
Warm regards,
Webafrica Crew
We understand how frustrating it must feel to keep receiving the same automated message without clear confirmation of progress. When you’re waiting on a refund, you should have confidence that the process is moving forward.
To confirm, the message you received is legitimate. Your refund request has been submitted to Vumatel’s refund list and is currently undergoing their review process. This typically takes 10–15 business days on Vumatel’s side. Once approved, you will receive an email from PayFast (***) requesting confirmation of your banking details so the funds can be released from your PayFast wallet into your bank account.
We will continue to monitor progress internally and provide updates as soon as there is movement on your refund.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 11:37
Official
Hi L Mbonani,
We understand how frustrating it must feel to keep receiving the same automated message without clear confirmation of progress. When you’re waiting on a refund, you should have confidence that the process is moving forward.
To confirm, the message you received is legitimate. Your refund request has been submitted to Vumatel’s refund list and is currently undergoing their review process. This typically takes 10–15 business days on Vumatel’s side. Once approved, you will receive an email from PayFast (***) requesting confirmation of your banking details so the funds can be released from your PayFast wallet into your bank account.
We will continue to monitor progress internally and provide updates as soon as there is movement on your refund.
Warm regards,
Webafrica Crew
We understand how frustrating it must feel to keep receiving the same automated message without clear confirmation of progress. When you’re waiting on a refund, you should have confidence that the process is moving forward.
To confirm, the message you received is legitimate. Your refund request has been submitted to Vumatel’s refund list and is currently undergoing their review process. This typically takes 10–15 business days on Vumatel’s side. Once approved, you will receive an email from PayFast (***) requesting confirmation of your banking details so the funds can be released from your PayFast wallet into your bank account.
We will continue to monitor progress internally and provide updates as soon as there is movement on your refund.
Warm regards,
Webafrica Crew
LM
L M's updateReviewer Update
17 Jun 2026, 12:26Good day
I have reported this matter since the 2/06/2026 after spending the whole day on line trying to get assistance.Kindly refer me where I can escalate the matter and I want to see the progress since no one bothers to do so whether from Vuma or Webafrica.
I have reported this matter since the 2/06/2026 after spending the whole day on line trying to get assistance.Kindly refer me where I can escalate the matter and I want to see the progress since no one bothers to do so whether from Vuma or Webafrica.
LM
L M's update17 Jun 2026, 12:26
Reviewer Update
Good day
I have reported this matter since the 2/06/2026 after spending the whole day on line trying to get assistance.Kindly refer me where I can escalate the matter and I want to see the progress since no one bothers to do so whether from Vuma or Webafrica.
I have reported this matter since the 2/06/2026 after spending the whole day on line trying to get assistance.Kindly refer me where I can escalate the matter and I want to see the progress since no one bothers to do so whether from Vuma or Webafrica.
Webafrica's replyOfficial
17 Jun 2026, 13:18Hi L Mbonani,
We are truly sorry for the time taken to get this matter resolved. We have requested the team that manages the Vuma Reach refunds to email you directly with a refund status and the next steps.
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this matter resolved. We have requested the team that manages the Vuma Reach refunds to email you directly with a refund status and the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply17 Jun 2026, 13:18
Official
Hi L Mbonani,
We are truly sorry for the time taken to get this matter resolved. We have requested the team that manages the Vuma Reach refunds to email you directly with a refund status and the next steps.
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this matter resolved. We have requested the team that manages the Vuma Reach refunds to email you directly with a refund status and the next steps.
Warm regards,
Webafrica Crew
LM
L M's updateReviewer Update
25 Jun 2026, 02:30Good day
It seems your team is waiting for me to reach out always for updates,yet when they deduct my account unauthorized they don't need reminder.The timeline for refund is past two days already.I need my money back and honestly if come the end of business day then I will have to find other ways to escalate the matter.
It seems your team is waiting for me to reach out always for updates,yet when they deduct my account unauthorized they don't need reminder.The timeline for refund is past two days already.I need my money back and honestly if come the end of business day then I will have to find other ways to escalate the matter.
LM
L M's update25 Jun 2026, 02:30
Reviewer Update
Good day
It seems your team is waiting for me to reach out always for updates,yet when they deduct my account unauthorized they don't need reminder.The timeline for refund is past two days already.I need my money back and honestly if come the end of business day then I will have to find other ways to escalate the matter.
It seems your team is waiting for me to reach out always for updates,yet when they deduct my account unauthorized they don't need reminder.The timeline for refund is past two days already.I need my money back and honestly if come the end of business day then I will have to find other ways to escalate the matter.
Webafrica's replyOfficial
25 Jun 2026, 08:56Hi L Mbonani,
We have logged a follow-up with the assigned team. They will continue to keep you posted directly via email.
Warm regards,
Webafrica Crew
We have logged a follow-up with the assigned team. They will continue to keep you posted directly via email.
Warm regards,
Webafrica Crew
Webafrica's reply25 Jun 2026, 08:56
Official
Hi L Mbonani,
We have logged a follow-up with the assigned team. They will continue to keep you posted directly via email.
Warm regards,
Webafrica Crew
We have logged a follow-up with the assigned team. They will continue to keep you posted directly via email.
Warm regards,
Webafrica Crew