MG
Morne G
1 reviews | Active since Sept 2014
02 Sept 2026, 17:29
Cancellation
I have cancelled my internet middle of July and then they tried to convince me to keep the internet. They do not listen and i have stopped all debit orders as they are refusing to cancel it. They do not respond on email or whatsapo
Helpful (0)
Replies (16)0
Replies (16)
Webafrica's replyOfficial
03 Sept 2026, 08:35Hi Morne, we understand your frustration regarding the cancellation process and the communication you’ve experienced.As per our account records, you have already engaged with our Retentions Team and a discounted offer was provided to you. Please confirm if you would now like to proceed with the cancellation of your service, so that the appropriate next steps can be taken.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 08:35
Official
Hi Morne, we understand your frustration regarding the cancellation process and the communication you’ve experienced.As per our account records, you have already engaged with our Retentions Team and a discounted offer was provided to you. Please confirm if you would now like to proceed with the cancellation of your service, so that the appropriate next steps can be taken.Warm regards,
Webafrica Crew
Webafrica Crew
MG
Morne G's updateReviewer Update
03 Sept 2026, 15:09Please cancel it
MG
Morne G's update03 Sept 2026, 15:09
Reviewer Update
Please cancel it
Webafrica's replyOfficial
03 Sept 2026, 15:26Hello Morne
We have logged this with our Collections teams to address the service suspension. Once addressed, only then are we able to escalate your cancellation request.
Warm regards,
Webafrica Crew
We have logged this with our Collections teams to address the service suspension. Once addressed, only then are we able to escalate your cancellation request.
Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 15:26
Official
Hello Morne
We have logged this with our Collections teams to address the service suspension. Once addressed, only then are we able to escalate your cancellation request.
Warm regards,
Webafrica Crew
We have logged this with our Collections teams to address the service suspension. Once addressed, only then are we able to escalate your cancellation request.
Warm regards,
Webafrica Crew
MG
Morne G's updateReviewer Update
04 Sept 2026, 10:57It does not help to log it. I have email evidence dated back to July where Webafrica confirmed they will log it to have it cancelled. So stop your demands for the payment for September as per your emails. Your discount was not what i requested as it does not solve connectivity issues
MG
Morne G's update04 Sept 2026, 10:57
Reviewer Update
It does not help to log it. I have email evidence dated back to July where Webafrica confirmed they will log it to have it cancelled. So stop your demands for the payment for September as per your emails. Your discount was not what i requested as it does not solve connectivity issues
Webafrica's replyOfficial
04 Sept 2026, 12:27Hello Morne,
We understand how frustrating it must be when you feel that previous requests and correspondence have not resulted in the outcome you were expecting. We can appreciate your concern regarding the September billing and the ongoing cancellation matter. Please be assured that our Collections Team has been engaged to review and address the service suspension and account concerns that you've raised. The team handling the matter remains committed to providing assistance, addressing the outstanding concerns on the account, and ensuring that the relevant feedback is provided directly to you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be when you feel that previous requests and correspondence have not resulted in the outcome you were expecting. We can appreciate your concern regarding the September billing and the ongoing cancellation matter. Please be assured that our Collections Team has been engaged to review and address the service suspension and account concerns that you've raised. The team handling the matter remains committed to providing assistance, addressing the outstanding concerns on the account, and ensuring that the relevant feedback is provided directly to you.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 12:27
Official
Hello Morne,
We understand how frustrating it must be when you feel that previous requests and correspondence have not resulted in the outcome you were expecting. We can appreciate your concern regarding the September billing and the ongoing cancellation matter. Please be assured that our Collections Team has been engaged to review and address the service suspension and account concerns that you've raised. The team handling the matter remains committed to providing assistance, addressing the outstanding concerns on the account, and ensuring that the relevant feedback is provided directly to you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be when you feel that previous requests and correspondence have not resulted in the outcome you were expecting. We can appreciate your concern regarding the September billing and the ongoing cancellation matter. Please be assured that our Collections Team has been engaged to review and address the service suspension and account concerns that you've raised. The team handling the matter remains committed to providing assistance, addressing the outstanding concerns on the account, and ensuring that the relevant feedback is provided directly to you.
Warm regards,
Webafrica Crew
MG
Morne G's updateReviewer Update
08 Sept 2026, 06:01I am still waiting for you to deactivate the line. Please cancel the line. It was so easy to open an account with Webafrica but the moment i try to close it then there is all sorts of problems and excuses. I can not pay and argue anymore where i pay for a 1000mb line but streaming and gaming lags on it.
MG
Morne G's update08 Sept 2026, 06:01
Reviewer Update
I am still waiting for you to deactivate the line. Please cancel the line. It was so easy to open an account with Webafrica but the moment i try to close it then there is all sorts of problems and excuses. I can not pay and argue anymore where i pay for a 1000mb line but streaming and gaming lags on it.
Webafrica's replyOfficial
08 Sept 2026, 10:55Hi Morne,
We can see that our Collections Team has since been in contact with you via email regarding the concerns raised and has provided a response accordingly. If you require any further clarification or assistance, please feel free to reply directly to their email so that the team can continue assisting you and address any outstanding questions you may have.
Warm regards,
Webafrica Crew
We can see that our Collections Team has since been in contact with you via email regarding the concerns raised and has provided a response accordingly. If you require any further clarification or assistance, please feel free to reply directly to their email so that the team can continue assisting you and address any outstanding questions you may have.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 10:55
Official
Hi Morne,
We can see that our Collections Team has since been in contact with you via email regarding the concerns raised and has provided a response accordingly. If you require any further clarification or assistance, please feel free to reply directly to their email so that the team can continue assisting you and address any outstanding questions you may have.
Warm regards,
Webafrica Crew
We can see that our Collections Team has since been in contact with you via email regarding the concerns raised and has provided a response accordingly. If you require any further clarification or assistance, please feel free to reply directly to their email so that the team can continue assisting you and address any outstanding questions you may have.
Warm regards,
Webafrica Crew
MG
Morne G's updateReviewer Update
08 Sept 2026, 11:06Your response is i must pay for a 1000mb line that is running at 100mb after a 2 month notice period. I will not pay it as i gave you more time than required to cancel it. I rep**** on your emails but Webafrica is ignoring me. This is the only place where i actually get a response
MG
Morne G's update08 Sept 2026, 11:06
Reviewer Update
Your response is i must pay for a 1000mb line that is running at 100mb after a 2 month notice period. I will not pay it as i gave you more time than required to cancel it. I rep**** on your emails but Webafrica is ignoring me. This is the only place where i actually get a response
Webafrica's replyOfficial
08 Sept 2026, 12:18Hi Morne,
We understand your concerns regarding the cancellation process and the billing on the account, particularly where you feel that sufficient notice was provided and that the service experience did not meet your expectations. We can see that our Collections Team has already provided feedback via email and responded to the concerns raised. If the response received does not address all of your concerns, we would encourage you to reply directly to the email with any additional information or points you'd like the team to consider so that they can continue engaging with you on the matter.Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to ensuring our customers receive clear communication and support throughout their journey with us.
Warm regards,
Webafrica Crew
We understand your concerns regarding the cancellation process and the billing on the account, particularly where you feel that sufficient notice was provided and that the service experience did not meet your expectations. We can see that our Collections Team has already provided feedback via email and responded to the concerns raised. If the response received does not address all of your concerns, we would encourage you to reply directly to the email with any additional information or points you'd like the team to consider so that they can continue engaging with you on the matter.Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to ensuring our customers receive clear communication and support throughout their journey with us.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 12:18
Official
Hi Morne,
We understand your concerns regarding the cancellation process and the billing on the account, particularly where you feel that sufficient notice was provided and that the service experience did not meet your expectations. We can see that our Collections Team has already provided feedback via email and responded to the concerns raised. If the response received does not address all of your concerns, we would encourage you to reply directly to the email with any additional information or points you'd like the team to consider so that they can continue engaging with you on the matter.Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to ensuring our customers receive clear communication and support throughout their journey with us.
Warm regards,
Webafrica Crew
We understand your concerns regarding the cancellation process and the billing on the account, particularly where you feel that sufficient notice was provided and that the service experience did not meet your expectations. We can see that our Collections Team has already provided feedback via email and responded to the concerns raised. If the response received does not address all of your concerns, we would encourage you to reply directly to the email with any additional information or points you'd like the team to consider so that they can continue engaging with you on the matter.Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to ensuring our customers receive clear communication and support throughout their journey with us.
Warm regards,
Webafrica Crew
MG
Morne G's updateReviewer Update
09 Sept 2026, 05:10I rep**** to the email last week Friday with evidence that webafrica said it would be cancelled on 22 July 2026. So what more must i do if Webafrica is ignoring the emails?
MG
Morne G's update09 Sept 2026, 05:10
Reviewer Update
I rep**** to the email last week Friday with evidence that webafrica said it would be cancelled on 22 July 2026. So what more must i do if Webafrica is ignoring the emails?
Webafrica's replyOfficial
09 Sept 2026, 09:43Hi Morne,
Our Billing Team has responded to your email regarding the cancellation query. Please check your inbox for their response and provide your feedback directly on the email so the team can review your response and assist you further.Warm regards,
Webafrica Crew
Our Billing Team has responded to your email regarding the cancellation query. Please check your inbox for their response and provide your feedback directly on the email so the team can review your response and assist you further.Warm regards,
Webafrica Crew
Webafrica's reply09 Sept 2026, 09:43
Official
Hi Morne,
Our Billing Team has responded to your email regarding the cancellation query. Please check your inbox for their response and provide your feedback directly on the email so the team can review your response and assist you further.Warm regards,
Webafrica Crew
Our Billing Team has responded to your email regarding the cancellation query. Please check your inbox for their response and provide your feedback directly on the email so the team can review your response and assist you further.Warm regards,
Webafrica Crew
MG
Morne G's updateReviewer Update
10 Sept 2026, 20:11So how many times must i respond to an email that ignores my emails? i have email evidence where it was acknowledge that the close was send for closure in July already. Can you cancel the line!!
MG
Morne G's update10 Sept 2026, 20:11
Reviewer Update
So how many times must i respond to an email that ignores my emails? i have email evidence where it was acknowledge that the close was send for closure in July already. Can you cancel the line!!
Webafrica's replyOfficial
11 Sept 2026, 09:54Hi Morne,We understand your frustration, particularly after you’ve already provided the information and have evidence that the closure request was submitted in July.Our team is reviewing the cancellation query and will provide feedback as soon as possible regarding the status of the line cancellation.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 09:54
Official
Hi Morne,We understand your frustration, particularly after you’ve already provided the information and have evidence that the closure request was submitted in July.Our team is reviewing the cancellation query and will provide feedback as soon as possible regarding the status of the line cancellation.Warm regards,
Webafrica Crew
Webafrica Crew
MG
Morne G's updateReviewer Update
11 Sept 2026, 10:23I tell you what. The speed litterly is 100mb. Amend the invoice for 100mb. I will pay it today and you have it cancelled month end
MG
Morne G's update11 Sept 2026, 10:23
Reviewer Update
I tell you what. The speed litterly is 100mb. Amend the invoice for 100mb. I will pay it today and you have it cancelled month end
Webafrica's replyOfficial
11 Sept 2026, 10:59Hi Gavin,We understand what you’re requesting. You’re asking for the current invoice to be adjusted to reflect 100 Mbps, with the intention of settling that amount today and having the service cancelled at month-end.However, we’re unable to amend the invoice in this manner, as the billing amount is based on the package currently active on the account and cannot simply be adjusted to a different speed based on the speed you are experiencing.That said, we do understand your concern regarding the service performance and the amount you are being billed. We’ve logged the matter with our Billing Team so they can review the account, billing and service details and advise on the available options, including your cancellation request.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 10:59
Official
Hi Gavin,We understand what you’re requesting. You’re asking for the current invoice to be adjusted to reflect 100 Mbps, with the intention of settling that amount today and having the service cancelled at month-end.However, we’re unable to amend the invoice in this manner, as the billing amount is based on the package currently active on the account and cannot simply be adjusted to a different speed based on the speed you are experiencing.That said, we do understand your concern regarding the service performance and the amount you are being billed. We’ve logged the matter with our Billing Team so they can review the account, billing and service details and advise on the available options, including your cancellation request.Warm regards,
Webafrica Crew
Webafrica Crew
MG
Morne G's updateReviewer Update
19 Sept 2026, 06:53I have emailed probably 5 different people from Webafrica. Everytime i have to explain again. I have all evidence and as soon as i send the evidence then someone new starts to email me again. Can you stop the internet!!
MG
Morne G's update19 Sept 2026, 06:53
Reviewer Update
I have emailed probably 5 different people from Webafrica. Everytime i have to explain again. I have all evidence and as soon as i send the evidence then someone new starts to email me again. Can you stop the internet!!