Cancellation

Fibre was never live, I cancelled the order prior to activation due to poor service and received proof of cancellation on the 7th of July. The new ISP cannot place an order on the line as Webafrica still has the pending order on the line. I have been struggling from the 7th of July to get Webafrica to release the line, after holding 30 minutes to an hour to speak to someone, everyone advised to give it 24 to 48 hours and the new ISP will be able to place an order, IT HAS BEEN 3 WEEKS ALREADY.