Canceling a service? Enjoy the wait on the phone

I would like to cancel my WebAfrica internet access service and the only way/medium to do this is via a phone call. Here is the problem, if you only give me one platform through which I am required to cancel a service then you can not expect me to wait. I will not wait longer than 6min to request a cancellation. You are aware that most online services offer their customers a one-click cancellation right - just checking. Even a simple 'request a callback' button/form will do the trick because then I don't have to chase you to process a cancellation. Please get in touch with me, I would like to cancel this service as soon as possible.<br> <br> Also, I am still waiting for my refund. It's been four working/business days and I have yet to receive my refund (ticket number #***). Please refer to my previous Hello-Peter service report - (http://hellopeter.com/webafrica/complaints/dysfunctional-support-feedback-***).