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calvin N

1 reviews | Active since Jun 2023

31 Mar 2026, 14:27

Cancelations Nightmare beware

Ive been trying to cancel my line at one of my properties , and have been unable to do so succesfully , the agent comes up with some **** to transfer me to premium department , once the agent there hears i wanna cancel they transfer me again to only be met with willy the bot again this is absolutely rediculouis i want to cancel my line

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Replies (3)
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calvin N's update31 Mar 2026, 15:07
Reviewer Update
I HAVE NOW BEEN TRANSFERED FOR THE 5TH TIME AFTER THE AGENT HAVE ASKED ME TO HOLD AGAIN

[14:30, 31/03/2026] Webafrica: Nomonde M.: Please hold
[14:30, 31/03/2026] Calvin: the adress for this line is .......................
[14:30, 31/03/2026] Calvin: i do not want to cancel the jhb adress
[14:33, 31/03/2026] Webafrica: Nomonde M.: Noted
[14:34, 31/03/2026] Calvin: THANK YOU
[14:39, 31/03/2026] Webafrica: Nomonde M.: Thanks
[14:43, 31/03/2026] Calvin: so how long does this take ?
[14:50, 31/03/2026] Webafrica: Nomonde M.: Please hold
[14:57, 31/03/2026] Calvin: ok
[15:01, 31/03/2026] Webafrica: Nomonde M.: Thanks
[15:04, 31/03/2026] Webafrica: You are being transferred to an agent, please wait while I connect you...
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calvin N's update31 Mar 2026, 15:08
Reviewer Update
THIS IS BEING DONE ON PERPOUS SO WE DO NOT CANCEL I WILL TAKE THIS FURTHER THIS IS ABSOLUTELY ****ING BULL****

Webafrica
Webafrica's reply31 Mar 2026, 15:16
Official
Hello Calvin. We understand how frustrating this experience has been, especially when you’re trying to complete something as important as a cancellation. Being transferred between teams without resolution is not the experience we aim to provide.We’ve arranged for our Retentions/Cancellation team to review your profile and give you a call to discuss the next steps with you directly as soon as possible. This will ensure your request is handled efficiently without any further back and forth.Thank you for your patience while we get this resolved for you.

Warm regards, 
Webafrica Crew