Cancelation of contract with WebAfrica

Started this morning to cancel my contract. Still it is not cancel. I called the only number available on the web - and that is Sales - and they drop the calls. Here under the communication or lack there of on what's app. [07:00, 19/10/2021] Webafrica: Aneesa: Hi there, my name is Aneesa, how can I assist you today? [07:02, 19/10/2021] RB Palm: I want to terminate my contract [07:03, 19/10/2021] RB Palm: Can you please help me with that. There is no such option on your system anywhere that I can ask to cancel the contract. [07:06, 19/10/2021] Webafrica: I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below.

Otherwise, you can ignore this message and your session (and call back request) will expire at: 2021-10-19 18:02:57 [07:07, 19/10/2021] Webafrica: Aneesa: oh no may i ask the reason [07:08, 19/10/2021] RB Palm: Aneesa Is there any contact person or number I can call and terminate the contract. I would like to finish it now.I have been struggling to do this for days now. [07:10, 19/10/2021] RB Palm: You can not upgrade it for me to what I want. This is for new members only and I can get a better deal at MWeb [07:12, 19/10/2021] Webafrica: Aneesa: the cancellation is a calendar month if you are cancelling within 12 months you will need to pay back installation fees [07:18, 19/10/2021] RB Palm: Thanks, I know that. Can you please look at my contract and say what is my situation. I do not want to speak in general. That's why I want to talk to someone. [07:21, 19/10/2021] Webafrica: Aneesa: i will get you assistance with our billing team to have a look at your activation date please hold [07:21, 19/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [07:23, 19/10/2021] RB Palm: Can you cancel my contract or not. That's all I want to know. If you can not do that please put me through to someone who can do it. I do not have the time and energy to go on with the nonsense. [07:23, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:26, 19/10/2021] RB Palm: Please give me a contact number of a person I can talk to [07:26, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:27, 19/10/2021] RB Palm: Try harder, because you are not really helping. [07:27, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:29, 19/10/2021] RB Palm: This WhatsApp. system is the biggest mess any IT person could have ever imagined. It does not work. [07:29, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:37, 19/10/2021] RB Palm: Hi [07:37, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:57, 19/10/2021] Webafrica: Puseletso: Hi there, my name is Puseletso, how can I assist you today? [08:01, 19/10/2021] RB Palm: Really, must I start discuss everything with you again from the start. Can't look at everything on WhatsApp. [08:01, 19/10/2021] RB Palm: Please give me a contact number of a person I can talk to [08:02, 19/10/2021] RB Palm: Can you cancel my contract or not. That's all I want to know. If you can not do that please put me through to someone who can do it. I do not have the time and energy to go on with the nonsense. [08:15, 19/10/2021] Webafrica: Puseletso: For cancellation I will transfer you to customer saver for further assistance. [08:15, 19/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [08:24, 19/10/2021] Webafrica: Daryll: Hi there, my name is Daryll, how can I assist you today? [08:28, 19/10/2021] RB Palm: I have already WhatsApp with the following people. Nosipho; Warren; Zunaid; Imraan; Aneesa and Puseletso, can you stop transferring me to someone else every time. Look at the WhatsApp then you know what all has been discussed. [08:28, 19/10/2021] RB Palm: Please give me a contact number of a person I can talk to Can you cancel my contract or not. That's all I want to know. If you can not do that please put me through to someone who can do it. I do not have the time and energy to go on with the nonsense. [08:31, 19/10/2021] RB Palm: Daryl are you alive??? [08:32, 19/10/2021] Webafrica: Daryll: Sorry for the wait, was busy replying to other customers as we have multiple customers at one time, so it may take a couple of minutes to get back to you. [08:35, 19/10/2021] Webafrica: Daryll: Sorry to hear about the difficulty with having your services cancelled. Did you request that from the previous advises as well though? [08:38, 19/10/2021] RB Palm: Yrs [08:38, 19/10/2021] RB Palm: Yes [08:39, 19/10/2021] RB Palm: Just have a look at the WhatsApp. [08:41, 19/10/2021] RB Palm: Cancel the contract and tell me when the contract comes to an end. That I can then tell Mweb when they should start a contract. [08:42, 19/10/2021] Webafrica: Daryll: Sorry to hear that you want to cancel, can we ask why though? [08:43, 19/10/2021] RB Palm: Daryll just look at the WhatsApp. I have told that to all the people [08:46, 19/10/2021] Webafrica: Daryll: I went through the last 10 contacts and I don't see any mention of why you want to cancel though. [08:48, 19/10/2021] Webafrica: Daryll: Is there nothing we can do to get you to stay though? [09:05, 19/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [09:05, 19/10/2021] Webafrica: Siphamandla: Hi there, my name is Siphamandla, how can I assist you today? [09:14, 19/10/2021] RB Palm: Cancel the contract and tell me when the contract comes to an end. That I can then tell Mweb when they should start a contract. [09:26, 19/10/2021] Webafrica: Siphamandla: do you want to cancel your account?. [10:05, 19/10/2021] Webafrica: Siphamandla: ill transfer you to the relevant department. [10:05, 19/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [10:17, 19/10/2021] Webafrica: Kyle: Hi there, my name is Kyle, how can I assist you today? [10:50, 19/10/2021] Webafrica: Hi Rufan Palm, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [10:50, 19/10/2021] Webafrica: Kyle has ended this Live Chat session. Your reference for this session is #***. Press 0 for main menu. [11:03, 19/10/2021] RB Palm: Hi [11:04, 19/10/2021] RB Palm: Please I just want to cancel my account [11:05, 19/10/2021] Webafrica: Hey! 🤖 [11:05, 19/10/2021] Webafrica: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [11:17, 19/10/2021] RB Palm: kYLA PLEASE [11:17, 19/10/2021] Webafrica: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [11:18, 19/10/2021] RB Palm: #*** [11:18, 19/10/2021] RB Palm: 0 [11:18, 19/10/2021] Webafrica: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [11:18, 19/10/2021] Webafrica: 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [11:19, 19/10/2021] RB Palm: 4 [11:19, 19/10/2021] Webafrica: Thanks Rufan Palm. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [11:19, 19/10/2021] RB Palm: 1 [11:19, 19/10/2021] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. I changed to Fibre or LTE and now need help with my bill 2. I have been billed incorrectly 3. I moved home and need help with my bill 4. I need information regarding my cancellation 5. My account has been suspended 6. My account has been suspended even though I have paid the bill 7. My payment has failed 8. Other [11:19, 19/10/2021] RB Palm: 5 [11:19, 19/10/2021] Webafrica: Hi there Rufan Palm, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. [11:19, 19/10/2021] Webafrica: Miles: Hi there, my name is Miles, how can I assist you today? [11:20, 19/10/2021] RB Palm: #*** [11:21, 19/10/2021] RB Palm: Please transferred me to Kyle [11:21, 19/10/2021] RB Palm: Cancel the contract and tell me when the contract comes to an end. That I can then tell Mweb when they should start a contract. [11:22, 19/10/2021] RB Palm: [15:39, 14/10/2021] RB Palm: Ek wil graag my ****rak beeindig [15:42, 14/10/2021] Webafrica: Hi Rufan, thank you for making use of our Whatsapp support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [15:42, 14/10/2021] Webafrica: Please choose an appropriate option from the menu below.

0… [11:22, 19/10/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Miles or press 0 to return to the main menu. [12:03, 19/10/2021] RB Palm: hi [12:03, 19/10/2021] Webafrica: 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [12:05, 19/10/2021] RB Palm: 4 [12:05, 19/10/2021] Webafrica: Thanks Rufan Palm. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [12:06, 19/10/2021] RB Palm: 1 [12:06, 19/10/2021] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. I changed to Fibre or LTE and now need help with my bill 2. I have been billed incorrectly 3. I moved home and need help with my bill 4. I need information regarding my cancellation 5. My account has been suspended 6. My account has been suspended even though I have paid the bill 7. My payment has failed 8. Other [12:06, 19/10/2021] RB Palm: 5 [12:06, 19/10/2021] Webafrica: Sisanda: Hi there, my name is Sisanda, how can I assist you today? [12:06, 19/10/2021] Webafrica: Hi there Rufan Palm, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. [12:43, 19/10/2021] RB Palm: When will it happened [12:45, 19/10/2021] Webafrica: Sisanda: Hi, when will what happen? [13:19, 19/10/2021] RB Palm: I want to terminate my contract Can you please help me with that. There is no such option on your system anywhere that I can ask to cancel the contract. [13:29, 19/10/2021] Webafrica: Sisanda: Reason for cancelation? [13:33, 19/10/2021] RB Palm: Want to enter into another contract with MWeb because you do not want / can not change the contact for me [13:36, 19/10/2021] Webafrica: Sisanda: Will transfer to relevant department [13:36, 19/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [13:38, 19/10/2021] RB Palm: Is there any contact person or number I can call and terminate the contract. I would like to finish it now.I have been struggling to do this for days now. [13:38, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [13:39, 19/10/2021] RB Palm: Please give me a contact number of a person I can talk to [13:39, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [13:39, 19/10/2021] RB Palm: Please give me a contact number of a person I can talk to [13:39, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [13:40, 19/10/2021] RB Palm: Can you cancel my contract or not. That's all I want to know. If you can not do that please put me through to someone who can do it. I do not have the time and energy to go on with the nonsense. [13:40, 19/10/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [14:17, 19/10/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [14:29, 19/10/2021] Webafrica: Mothusi: Hi there, my name is Mothusi, how can I assist you today? [14:34, 19/10/2021] RB Palm: Can you cancel my contract or not. That's all I want to know. If you can not do that please put me through to someone who can do it. I do not have the time and energy to go on with the nonsense. [14:41, 19/10/2021] Webafrica: Mothusi: Kindly advise what is the reason for cancellation? [14:43, 19/10/2021] RB Palm: Want to enter into another contract with MWeb because you do not want / can not change the contact for me to that [14:46, 19/10/2021] Webafrica: Mothusi: we don not want to change contacts on your account? [14:49, 19/10/2021] RB Palm: Are you telling me i'm lying [14:49, 19/10/2021] RB Palm: Just cancel my contract [14:51, 19/10/2021] RB Palm: If you're not going to help me stop my contract I'm just going to stop paying. It seems to me this is the only method to stop the contract. [14:55, 19/10/2021] Webafrica: Mothusi: I'm sorry but I'm not sure I understand why you'd like to cancel. I just want to understand so I know how to assist you better [14:56, 19/10/2021] RB Palm: Just cancel my account. [15:03, 19/10/2021] Webafrica: Mothusi: Kindly advise are you moving or would just like to change isp's? [15:07, 19/10/2021] RB Palm: I just want to cancel the contract. It's my right to do what I want. After the session to cancel my contract I want to do even less business with WebAfrica.