Can take money without fail, but fail to have human interaction!

I have been trying to issue a cancellation since May and each time I’m diverted to their “help” email address and I am yet to receive a ticket number or reference or the decency of an email or phone call. It is crazy how easy they increase their prices so often and just deduct deduct and deduct but as soon as you want to have a conversation you’re met with ignorance or a bot. Primary reason for cancellation was due to price but it is now just plain terrible customer service. I have no choice but to cancel their debit order forcefully as I have already signed up at another ISP.