can't even transfer a domain

Hi<br> <br> We've been trying on behalf of the Pan African Psychology Union to transfer the [URL Removed] and [URL Removed] domains away from your \service\" to Hetzner. Thus far all we get are tickets from your help desk saying they've received the request, and asking whether the request has been resolved. We eventually, after about four days, finally got the EPP codes but you STILL haven't accepted the transfer tickets.<br> <br> I've never seen such inefficiency from an IT company in my life."