Can not use service I’m paying for - 7months ongoing issue

I am extremely disappointed with the service received. As customer for so many years and referring all my clients onto your platform I have been waiting 7 months!!!! To get this Telkom Sim issue resolved, you moved me from CellC to Telkom and are unable to even support me due to integration limitations! Then I must keep calling and begging for a resolve?

I’m billed for the service but can’t use it? And calling support just delivers excuses of not being able to give immediate feedback as they need to log the matter with Telkom? Your logistical and technical challenges should not be shifted onto me.

I’m not tired of begging and trying to be understanding.