Can do better with a...

Hi Jodash, you’re absolutely right, when your internet is down, being asked to use WhatsApp doesn’t solve the problem. That’s a frustrating spot to be in, especially when you just need quick help to get back online. Our digital support is designed for speed and tracking, but your point about needing an accessible option during outages is completely valid, and it’s feedback we’re taking seriously. In the meantime, if you do have brief access to mobile data or another connection, even sending a quick message will log your issue so the team can jump in and assist. Warm regards,
 Webafrica Crew