1 reviews | Active since Jan 2017

31 Mar 2019, 19:56

Call Support know it all, and want proof to help me...

This review is written cause of the conversation with your know it all support on the phone.. that yes.. is always correct. Not if i give him evidence.. no lets do this. if this works then line should be fine. But what if that is slow on every other international server.. no its then every single server on their side that is at fault. My friend that is also web africa is can ping the exact servers with no drop. "Ok... send us proof that is happens then we will help you?!?"

Please if this is not sorted my Monday if i get home you have lost a good customer..

Also this comes after i called in the the Wednesday and the support told me someone will call me on Friday.. Did that happen? .... take a guess.

And go check the call logs and go hear the conversation.. had one each night from the Wednesday.

0
Replies (1)
Webafrica
Webafrica's reply01 Apr 2019, 09:43
Official
  Hello     Anton ,

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 

• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
Kind regards, 

Webafrica