CM
Courtney M
1 reviews | Active since Aug 2025
13 Apr 2026, 18:55
Call center agents w...
Call center agents was terrible and not helpful and on WhatsApp I had the same experience The installers and tech people was very efficient when they eventually showed up
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Replies (1)
Webafrica's replyOfficial
14 Apr 2026, 08:29Hello Courtney,
We understand how frustrating it must have been to receive poor support from both our call centre and WhatsApp channels, especially when you were seeking assistance and not getting the help you needed. At the same time, we’re glad to hear that the installers and technical team provided efficient service once they arrived.
Your experience has been noted and will be shared with our Service Quality Team for review, as we continuously work to improve the consistency of our support across all channels.
If you need any further assistance, please feel free to send us a direct message on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to receive poor support from both our call centre and WhatsApp channels, especially when you were seeking assistance and not getting the help you needed. At the same time, we’re glad to hear that the installers and technical team provided efficient service once they arrived.
Your experience has been noted and will be shared with our Service Quality Team for review, as we continuously work to improve the consistency of our support across all channels.
If you need any further assistance, please feel free to send us a direct message on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 08:29
Official
Hello Courtney,
We understand how frustrating it must have been to receive poor support from both our call centre and WhatsApp channels, especially when you were seeking assistance and not getting the help you needed. At the same time, we’re glad to hear that the installers and technical team provided efficient service once they arrived.
Your experience has been noted and will be shared with our Service Quality Team for review, as we continuously work to improve the consistency of our support across all channels.
If you need any further assistance, please feel free to send us a direct message on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to receive poor support from both our call centre and WhatsApp channels, especially when you were seeking assistance and not getting the help you needed. At the same time, we’re glad to hear that the installers and technical team provided efficient service once they arrived.
Your experience has been noted and will be shared with our Service Quality Team for review, as we continuously work to improve the consistency of our support across all channels.
If you need any further assistance, please feel free to send us a direct message on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew