BR
Brandon R

1 reviews | Active since May 2013

29 Dec 2015, 08:46

Bumpy Start, But Excellent Service So Far

I signed up with WebAfrica over the phone (in literally 5 minutes) last week. I initially opted for capped, but have since switched to uncapped. All of this was done fairly swiftly. I had a little bit of a billing issue (where money was deducted today instead of the proposed 1 Jan) but that has - for now - been resolved by Nithaam Mitchell. He processed a credit on my account, which will hopefully result in the correct debits occurring on 1 Jan, but also helped with a speed/network problem I've been having. Give that man a cookie.<br> <br> So, my first week with WebAfrica has been a little bumpy, but with great support it's been fair. I've jumped from those idiots at Mweb to WebAfrica and am looking forward to being a customer. I'm giving you a test run but so far the service has been very good.

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Replies (1)
Webafrica
Webafrica's reply29 Dec 2015, 09:12
Official
Hello brandonvr,

Sorry for the bumpy and rocky start.

We're delighted to hear that Nithaam managed to turn things around and made you smile again!

I have passed this amazing feedback onto Nithaam and the rest of our team.

We wish you happiness and peace in a new year filled with hope. Happy holidays!

Regards,
Mkhululi
Online Team