BULLSH*T SERVICE FROM WEBAFRICA!

On the Thursday 25/05, I logged a query as per *** that my internet suddenly went down. I was told of a turnaround time of 24-72hrs to get my query resolved, 5 days later I still have not received feedback as to how far my query is. I have spoke to your useless Whatsapp customer line and have asked them to escalate the matter as 72hrs had passed, instead of escalating they logged another fault *** and I was yet again told to wait for another 72hrs. What BS is this? You don't even have a direct line where we can call on to query but are directed to your non functional Whatsapp line. I specifically advised the Whatsapp agent that I work from home and experience downtime whilst the internet issue has not been resolved. Webafrica has been a real inconvenience for me as no one seems to be willing to resolve this matter. I would like to be compensated for the days I've been experiencing downtime.