RA
Robert A
1 reviews | Active since Nov 2019
22 Sept 2023, 09:14
Broken ISP
Connectivity has been broken since 21st - apparently they migrated to Dimension Data and don't have a backout plan IP's changed, connectivity is always dropping (unable to ping 8.8.8.8 or even do a speed test) No warning from them about possible impact of change they doing
Unable to get anyone competent to respond/call me (high level staff ignore emails) support says manager will contact within 24 to 48 hours
The cherry on top - "we have been advised it could take between a week or two, however, we will keep you updated." - I am unable to migrate to another ISP until they release the line which they will only do in Nov, so I am without connectivity - and they will be charging full price even though service is unusable
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Robert A's updateReviewer Update
04 Jan 2024, 08:07Eventually managed to cancel and stopped on 1 December 2023 - they have started taking money from my account again for the cancelled service
Definitely stay away from these *******
Definitely stay away from these *******
RA
Robert A's update04 Jan 2024, 08:07
Reviewer Update
Eventually managed to cancel and stopped on 1 December 2023 - they have started taking money from my account again for the cancelled service
Definitely stay away from these *******
Definitely stay away from these *******