Broken Fibre
I have a Fibre line with Webafrica. The line is 100 Meg line and I do not even get close to 2 megs. I have contacted support many times to sort this out. In the end, Webafrica sent out a Vumatel Tech who has confirmed that the line is 100% working with a noise rating of 16dbi and that the problem is on Webafrica's side.
This problem has been going on for more than 3 months with no resolution and I have been paying for this!!!
Furthermore, it is impossible to contact them via telephone as their call centre seems to be super busy.
One of the tickets is TICKET ID: 279792
Either fix the problem or refund me the last three months of my bill!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica