Bricks and roses

In a country dedicated to poor service, Web Africa must rate right at the top. 4 months after the lockdown ended, they still use Covid as an excuse for not answering their calls; Instead one is greeted with cheerful voice telling on how they are "Super busy", and that the waiting time for an agent is over an hour and to please use their amazing WhatsApp line where you will receive "instant assistance". After waiting 24 hours for a response, I dialled sales in desperation. THAT call was answered immediately. I was connected to an absolute star called Lwndisiwe Nikani. She listened to my complaint, and immediately took charge. She contacted a support agent, and phoned me back to let me know. She then called me again to check that he had contacted me. In a company that is incredibly badly run, this lady is a star, and is completely wasted in her current position. She should be in Public Relations , and in a senior position at that. If anyone reads this and is looking for an efficient , well spoken, employee, give her a ring at Web Africa sales. You won't be disappointed.