Brenda

My debit order was unpaid On the 01/02/25 and I thought debit order will go through on 03/01/25 the next following business day as it normally happens and amount increases again this month. I had a chat with Asanda ngcobo from chat agent and she advised me that you will re debit for the payment in 24 hrs and I must wait and the next thing my WiFi is disconnected and I am charge reconnection fee of R50 on top of increased debit order amount. Agents / robots don't care about clients and I have requested for someone senior or manager to call me and I was ignored. Agents end chats without resolving issues or complaints and don't have solutions.