Bought 45/45 Fibre line. Getting 5/5. Noooice

I bought their 45/45 Fibre line, with the service provider being MetroFibre. Installation of the ONT and the delivery of the Router was quick.

Issues: 1. Speeds: My speeds are on average 5Mbps. I logged a ticket with them, after two-three hours they closed the ticket and reported the issue fixed. 2. Customer service: Forget about it! They use a Bot. I cannot begin to explain how utterly useless and detached this makes them. When you go through to their agents, that being 2 hours later, they take time to respond, you have to beg them or remind them of your issues.

@WebAfrica I am your customer, a small customer in your clientele however please prioritise my issue with you? Please assist and give me what I pay for?