JM
Jinolane M
1 reviews | Active since Mar 2019
31 Aug 2026, 07:45
Blood Sucking and Liers
I wrote a complaint a few weeks ago regarding signing up with webafrica being a death sentence, I asked why am I being charged R899 while I served notice and the communication said if I served my notice I won’t owe webafrica anything. They acknowledged my complaint and said they will get someone from whatever department to contact me to discuss further. I haven’t received any call to discuss this situation now I’m handed over to debt collections. Like really webafrica is this how you guys operate, you kept deducting amounts on my account without my permission now I’m being told I’m handed over to debt collections. I need You to call me and explain what nonsense is this.. you are blood suckers and liers sies mahn
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
31 Aug 2026, 12:50Hi Jinolane,
We understand your concern regarding the account and debt collection matter, particularly when you were expecting further feedback following your previous query. We can appreciate how important it is to have clarity on the account status and any outstanding amounts. Having reviewed the matter, we can confirm that our Finance Team has already reviewed the account and provided feedback by email. Kindly refer to the email communication sent on 27 July, which addresses the concerns raised and provides further information regarding the account.If you have any additional questions or concerns after reviewing the email, please feel free to respond directly to the Finance Team so that they can assist you further.Hhould you require any additional assistance, please free to send us a direct message on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand your concern regarding the account and debt collection matter, particularly when you were expecting further feedback following your previous query. We can appreciate how important it is to have clarity on the account status and any outstanding amounts. Having reviewed the matter, we can confirm that our Finance Team has already reviewed the account and provided feedback by email. Kindly refer to the email communication sent on 27 July, which addresses the concerns raised and provides further information regarding the account.If you have any additional questions or concerns after reviewing the email, please feel free to respond directly to the Finance Team so that they can assist you further.Hhould you require any additional assistance, please free to send us a direct message on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 12:50
Official
Hi Jinolane,
We understand your concern regarding the account and debt collection matter, particularly when you were expecting further feedback following your previous query. We can appreciate how important it is to have clarity on the account status and any outstanding amounts. Having reviewed the matter, we can confirm that our Finance Team has already reviewed the account and provided feedback by email. Kindly refer to the email communication sent on 27 July, which addresses the concerns raised and provides further information regarding the account.If you have any additional questions or concerns after reviewing the email, please feel free to respond directly to the Finance Team so that they can assist you further.Hhould you require any additional assistance, please free to send us a direct message on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand your concern regarding the account and debt collection matter, particularly when you were expecting further feedback following your previous query. We can appreciate how important it is to have clarity on the account status and any outstanding amounts. Having reviewed the matter, we can confirm that our Finance Team has already reviewed the account and provided feedback by email. Kindly refer to the email communication sent on 27 July, which addresses the concerns raised and provides further information regarding the account.If you have any additional questions or concerns after reviewing the email, please feel free to respond directly to the Finance Team so that they can assist you further.Hhould you require any additional assistance, please free to send us a direct message on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
JM
Jinolane M's updateReviewer Update
31 Aug 2026, 15:04I did respond to that email and the last response was that
Thank you for your email.The account has been send off to the relevant department to assist.
So no one has come back to me. I have requested for a phone call to discuss this, contracts to show the terms and conditions, any emails to show I was advised that this is a new contract and the new terms, you guys happily accepted my upgrade and now I’m being told yeah it’s a new contract, new how when I had signed up in 2022 and I knew that cancelling within a specific time I’ll have to pay the installation fee, I never cancelled and stayed with you guys even when the service started being nonsense then I communicated of the poor service multiple times and that’s when I had gotten a higher speed.. but that never sorted the issue, so basically I upgraded my package to sort out your issues and that didn’t work, did anyone advise me that upgrading means I will owe installation fee upon cancellation?no I was informed to serve a month notice and thereafter I won’t have any dealings with webafrica, check all the previous communications. Y’all are quick to hand people over without following all the processes as long as I still haven’t received feedback on my last email requesting for clarity and contracts to show I was well informed then you don’t have any business sending me to debt collections.
Thank you for your email.The account has been send off to the relevant department to assist.
So no one has come back to me. I have requested for a phone call to discuss this, contracts to show the terms and conditions, any emails to show I was advised that this is a new contract and the new terms, you guys happily accepted my upgrade and now I’m being told yeah it’s a new contract, new how when I had signed up in 2022 and I knew that cancelling within a specific time I’ll have to pay the installation fee, I never cancelled and stayed with you guys even when the service started being nonsense then I communicated of the poor service multiple times and that’s when I had gotten a higher speed.. but that never sorted the issue, so basically I upgraded my package to sort out your issues and that didn’t work, did anyone advise me that upgrading means I will owe installation fee upon cancellation?no I was informed to serve a month notice and thereafter I won’t have any dealings with webafrica, check all the previous communications. Y’all are quick to hand people over without following all the processes as long as I still haven’t received feedback on my last email requesting for clarity and contracts to show I was well informed then you don’t have any business sending me to debt collections.
JM
Jinolane M's update31 Aug 2026, 15:04
Reviewer Update
I did respond to that email and the last response was that
Thank you for your email.The account has been send off to the relevant department to assist.
So no one has come back to me. I have requested for a phone call to discuss this, contracts to show the terms and conditions, any emails to show I was advised that this is a new contract and the new terms, you guys happily accepted my upgrade and now I’m being told yeah it’s a new contract, new how when I had signed up in 2022 and I knew that cancelling within a specific time I’ll have to pay the installation fee, I never cancelled and stayed with you guys even when the service started being nonsense then I communicated of the poor service multiple times and that’s when I had gotten a higher speed.. but that never sorted the issue, so basically I upgraded my package to sort out your issues and that didn’t work, did anyone advise me that upgrading means I will owe installation fee upon cancellation?no I was informed to serve a month notice and thereafter I won’t have any dealings with webafrica, check all the previous communications. Y’all are quick to hand people over without following all the processes as long as I still haven’t received feedback on my last email requesting for clarity and contracts to show I was well informed then you don’t have any business sending me to debt collections.
Thank you for your email.The account has been send off to the relevant department to assist.
So no one has come back to me. I have requested for a phone call to discuss this, contracts to show the terms and conditions, any emails to show I was advised that this is a new contract and the new terms, you guys happily accepted my upgrade and now I’m being told yeah it’s a new contract, new how when I had signed up in 2022 and I knew that cancelling within a specific time I’ll have to pay the installation fee, I never cancelled and stayed with you guys even when the service started being nonsense then I communicated of the poor service multiple times and that’s when I had gotten a higher speed.. but that never sorted the issue, so basically I upgraded my package to sort out your issues and that didn’t work, did anyone advise me that upgrading means I will owe installation fee upon cancellation?no I was informed to serve a month notice and thereafter I won’t have any dealings with webafrica, check all the previous communications. Y’all are quick to hand people over without following all the processes as long as I still haven’t received feedback on my last email requesting for clarity and contracts to show I was well informed then you don’t have any business sending me to debt collections.
Webafrica's replyOfficial
31 Aug 2026, 15:40Good day, Jinolane
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted. We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted. We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 15:40
Official
Good day, Jinolane
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted. We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted. We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
JM
Jinolane M's updateReviewer Update
31 Aug 2026, 15:48Private reply’s are not helping as no one reverts to me. Read my last complaint and provide feedback. This issue has been ongoing and I have been following up like a fool. Y’all don’t have contacts where I can call to speak to a human to explain all of this. I await your response.
JM
Jinolane M's update31 Aug 2026, 15:48
Reviewer Update
Private reply’s are not helping as no one reverts to me. Read my last complaint and provide feedback. This issue has been ongoing and I have been following up like a fool. Y’all don’t have contacts where I can call to speak to a human to explain all of this. I await your response.
Webafrica's replyOfficial
31 Aug 2026, 16:46Hi Jinolane,
We understand how frustrating it must be to still be seeking clarity after requesting supporting documentation and detailed feedback, particularly when you feel your concerns remain unanswered. We can appreciate your need for a clear explanation regarding the account and the information you have requested. We have escalated the matter once again and requested that the relevant team urgently review your latest feedback and provide you with a direct response. The team has been asked to address the concerns raised, including the requests for clarification and supporting information, so that you can receive the feedback you have been waiting for.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be seeking clarity after requesting supporting documentation and detailed feedback, particularly when you feel your concerns remain unanswered. We can appreciate your need for a clear explanation regarding the account and the information you have requested. We have escalated the matter once again and requested that the relevant team urgently review your latest feedback and provide you with a direct response. The team has been asked to address the concerns raised, including the requests for clarification and supporting information, so that you can receive the feedback you have been waiting for.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 16:46
Official
Hi Jinolane,
We understand how frustrating it must be to still be seeking clarity after requesting supporting documentation and detailed feedback, particularly when you feel your concerns remain unanswered. We can appreciate your need for a clear explanation regarding the account and the information you have requested. We have escalated the matter once again and requested that the relevant team urgently review your latest feedback and provide you with a direct response. The team has been asked to address the concerns raised, including the requests for clarification and supporting information, so that you can receive the feedback you have been waiting for.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be seeking clarity after requesting supporting documentation and detailed feedback, particularly when you feel your concerns remain unanswered. We can appreciate your need for a clear explanation regarding the account and the information you have requested. We have escalated the matter once again and requested that the relevant team urgently review your latest feedback and provide you with a direct response. The team has been asked to address the concerns raised, including the requests for clarification and supporting information, so that you can receive the feedback you have been waiting for.
Warm regards,
Webafrica Crew
JM
Jinolane M's updateReviewer Update
01 Sept 2026, 12:18I have since been waiting for atleast an acknowledgment of escalation but I guess that won’t happen, y’all tried debiting my account again, please remove that debit as every time it bounces I get charged. I have paid your amount, do not ever contact me and I’ll make sure never to cross paths with blood suckers like you.. Remove that debit order under my account.. *****’s .
JM
Jinolane M's update01 Sept 2026, 12:18
Reviewer Update
I have since been waiting for atleast an acknowledgment of escalation but I guess that won’t happen, y’all tried debiting my account again, please remove that debit as every time it bounces I get charged. I have paid your amount, do not ever contact me and I’ll make sure never to cross paths with blood suckers like you.. Remove that debit order under my account.. *****’s .
Webafrica's replyOfficial
01 Sept 2026, 12:32Hi Jinolane,We understand your frustration, particularly as you’re still waiting for acknowledgment and have now seen another debit attempt on the account. We recognise the concern this causes, especially when a failed debit results in additional bank charges.We have submitted a follow-up to the team handling the escalation, highlighting your latest feedback and the concern regarding the debit order. The team will review the matter and provide the necessary feedback on the outstanding queries and account concerns.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 12:32
Official
Hi Jinolane,We understand your frustration, particularly as you’re still waiting for acknowledgment and have now seen another debit attempt on the account. We recognise the concern this causes, especially when a failed debit results in additional bank charges.We have submitted a follow-up to the team handling the escalation, highlighting your latest feedback and the concern regarding the debit order. The team will review the matter and provide the necessary feedback on the outstanding queries and account concerns.Warm regards,
Webafrica Crew
Webafrica Crew