BLATANT THIEVERY - WebAfrica.

BLATANT THIEVERY.

After struggling for nearly two weeks to get some sort of assistance in terms of getting a fibre box installed (which still has not taken place), Webafrica has debited my account unfairly - taking double their due without delivering ANY service or ANY assistance. I've paid twice for an installation fee, and twice for an active fibre line - which I cannot make use of because it has not been installed or activated.

No helpline exists, merely WhatsApp chats with a bot. When requesting to sepak with a human agent, hours pass before contacted. There is no guidance or support from the company, no insight into the fact that unfair business practices and "loopholes" cause immeasurable distress to clients.

Sorely disappointed and ready to take action alongside the Ombudsman.